Abandoned Property and Left Behind Items Policy

Last Updated: March 15, 2025

This Abandoned Property and Left Behind Items Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to services arranged through our websites, mobile applications, and related services (the “Platform”).

This policy explains how items left behind, misplaced, or abandoned during or after a service are handled. It is designed to promote safe return of property where feasible and to set clear expectations, timelines, fees, and limitations.

This policy supplements our Terms, Pricing and Fees Policy, Claims policies, and service specific policies.

1) Key definitions

• “Left Behind Item” means any item a customer, recipient, business user, provider, or other person leaves at a pickup location, drop off location, in a provider vehicle, in a trailer, in a disposal load, or at any point during service, including by mistake.
• “Abandoned Property” means a Left Behind Item that is not retrieved within the timelines in this policy or that a user indicates they do not want returned.
• “Perishable” means items that can spoil, leak, rot, or deteriorate quickly (for example, food, certain plants, biological materials).
• “High Value Item” means items that are unusually valuable, irreplaceable, or sensitive, including jewelry, cash, precious metals, collectibles, prescription medications, identification documents, passports, keys, firearms, and controlled substances.
• “Hazardous or Prohibited Item” means items that are illegal, unsafe, restricted, or prohibited by law or by Platform policies (for example, explosives, ammunition, illegal drugs, certain chemicals, biohazards).

2) Prevention and user responsibilities

Left Behind Items are avoidable. Users are responsible for:

• checking closets, drawers, cabinets, garages, sheds, and outdoor areas before service begins and before final departure
• verifying that all intended items are loaded, delivered, or removed
• labeling boxes and keeping an inventory for moves
• removing High Value Items from the work area and keeping them in personal possession
• confirming delivery and completion photos where used for verification

Providers are expected to make reasonable efforts to avoid leaving obvious items behind when safe and practical, but providers are not responsible for inspecting every area or container.

3) Immediate reporting requirements

If you believe an item was left behind, report it through Support as soon as possible and include:

• booking ID
• description of the item
• approximate last known location
• photos or identifying details if available
• contact information for coordination

Prompt reporting increases the chance of recovery. Delays may make recovery impossible.

4) What we can and cannot do

We may attempt to facilitate return when feasible, but we do not guarantee retrieval.

A) We may

• connect the parties to coordinate return when appropriate
• help schedule a return trip when feasible
• request documentation to confirm ownership (for example, description, photos, serial number)
• document the chain of custody where feasible

B) We may not

• force entry into a home, building, storage unit, disposal site, or restricted area
• require a provider to return to a location if it is unsafe, illegal, or not feasible
• retrieve items already disposed of, donated, destroyed, or transferred under this policy
• verify ownership beyond reasonable checks

5) Return coordination and fees

If a return is feasible, return may occur in one of these ways:

• customer picks up the item from an agreed location
• provider returns the item to the customer
• shipment by a carrier, where feasible and agreed

Return handling may involve fees, which may include:

• a return trip fee, mileage fee, or time fee
• packaging and shipping costs
• administrative handling fees where permitted by law

Fees may be charged to the person responsible for the Left Behind Item, unless otherwise required by law or agreed in writing.

If a provider incurs costs to store or return an item, those costs may be passed through as permitted by applicable agreements.

6) Storage rules and timelines

Storage availability varies. Items may be stored temporarily by a provider, a third party, or not stored at all.

A) Standard items

For non perishable, non hazardous items, we may attempt to facilitate return for up to 14 days from the service completion time, unless a different timeframe is required by law.

After that period, the item may be treated as Abandoned Property.

B) Perishable items

Perishables may be disposed of immediately or within 24 hours due to health and safety risks.

C) High Value items

If a High Value item is found, we may require:

• additional verification of ownership
• in person pickup with identification
• coordination through Support rather than direct exchange

We may, where appropriate, advise the finder to contact law enforcement for certain High Value items (for example, identification documents or suspected illegal items).

D) Hazardous or prohibited items

Hazardous or prohibited items may not be handled, stored, or returned. We may:

• refuse to transport or store such items
• contact appropriate authorities where required or appropriate
• dispose of the items in a lawful manner if safe and permitted

7) Special rules for junk removal and disposal services

Junk removal involves consolidation, hauling, sorting, and disposal. Once items are loaded into a junk removal load, items may:

• be damaged during handling
• be mixed with other materials
• be delivered to disposal or processing facilities quickly

Because of this:

• you must identify items that must not be removed before service begins
• you must clearly separate “do not remove” items from removal areas
• you should conduct a final walkthrough before providers depart

Items removed as part of junk removal may be unrecoverable. We are not responsible for recovery of items that were placed in removal areas or otherwise presented for removal, even if by mistake, unless required by law.

8) Special rules for deliveries

For delivery services:

• customers and recipients should confirm the delivery address and acceptance promptly
• if an item is returned or undeliverable, return handling rules and fees may apply under delivery policies

We are not responsible for loss caused by incorrect addresses, incorrect recipient information, or failure to accept delivery, subject to applicable law and any specific written agreement.

9) Special rules for moves

For moves:

• customers should maintain an item inventory and label boxes
• customers should keep High Value items and critical documents with them, not in packed boxes
• providers may not open sealed boxes or luggage

We may request photos or inventory details to help determine whether an item was transported.

10) Ownership verification and disputes

We may require reasonable proof of ownership before facilitating return, especially for:

• electronics with serial numbers
• keys, wallets, or identification documents
• High Value items

If there is a dispute regarding ownership, we may:

• decline to facilitate transfer
• require law enforcement involvement
• hold the item temporarily where lawful and feasible
• provide information in response to lawful requests consistent with our policies

11) Limitations of liability

To the extent permitted by law:

• We do not guarantee recovery of Left Behind Items.
• We are not responsible for items left behind due to customer error, recipient error, third party interference, or circumstances outside our reasonable control.
• We are not liable for deterioration of items during reasonable storage or shipping.
• We are not responsible for items that were disposed of, donated, or otherwise handled consistent with this policy and applicable law.

Nothing in this policy limits liability that cannot be limited under applicable law.

12) Enforcement

Abuse of the left behind process is prohibited, including:

• false reports
• attempts to use false claims to obtain refunds, credits, or free return trips
• harassment or threats related to item return

Violations may result in enforcement action, including account restrictions, suspension, termination, or provider deactivation.

13) Updates

We may update this policy from time to time. Updates will be reflected by the “Last Updated” date above.

14) Contact

To report a Left Behind Item or request assistance, contact Support through the Platform or via the support contact methods listed on our website.