Community Guidelines

Last Updated: 03/15/2025

Muvr Technologies, Inc. (“Muvr,” “we,” “our,” or “us”) is committed to creating a safe, respectful, and professional environment for all users, including customers, movers, haulers, couriers, and business partners. These Community Guidelines establish the standards of behavior expected from everyone using the Muvr platform to ensure a fair, secure, and reliable marketplace.

By accessing or using Muvr’s services, all users agree to abide by these guidelines. Violations may result in warnings, temporary suspensions, permanent deactivation, or legal action, as appropriate.

1. Scope & Applicability

These guidelines apply to:

Customers who book moving, hauling, junk removal, or delivery services through Muvr.
Service providers (Movers, Haulers, Couriers) who complete jobs on the platform.
Partners, affiliates, and other users who interact with Muvr’s platform, services, or personnel.

All users are responsible for understanding and complying with these guidelines in addition to Muvr’s Terms of Use, Consumer Privacy Policy, and other applicable policies.

2. Respect & Professionalism

2.1. Treat Others with Respect

Muvr is committed to mutual respect among all users. Users must:

Communicate professionally and courteously with service providers, customers, and Muvr representatives.
Avoid discriminatory, abusive, or offensive language, including hate speech, harassment, slurs, or threats.
Refrain from physical or verbal aggression, intimidation, or any form of violence.

Muvr maintains a zero-tolerance policy for harassment, discrimination, and abusive behavior. Violations may result in immediate account deactivation.

2.2. Non-Discrimination Policy

Muvr prohibits discrimination based on race, ethnicity, nationality, gender, sexual orientation, gender identity, religion, disability, age, or any other protected characteristic. Users must:

Provide equal service opportunities without bias or prejudice.
Avoid discriminatory treatment or refusals based on protected characteristics.
Report any instances of discrimination encountered on the platform.

Users found violating this policy may face permanent removal from Muvr.

3. Safety & Security

3.1. Compliance with Laws & Regulations

All users must adhere to local, state, and federal laws when using Muvr. This includes:

Following transportation, labor, and consumer protection laws.
Ensuring accurate reporting of transactions and payments.
Avoiding illegal activities such as theft, fraud, or misrepresentation.

Any engagement in unlawful activities will lead to account suspension and potential legal consequences.

3.2. Safe Work Environment

Muvr prioritizes safety for all users.

Customers must ensure a safe work environment for service providers (e.g., clear pathways, no hazardous conditions).
Service providers must follow proper lifting techniques and equipment use to prevent injuries.
All users must respect safety regulations, including proper handling of heavy, fragile, or hazardous items.

Muvr reserves the right to remove users who create unsafe conditions.

3.3. Prohibited Items & Unsafe Transport

Users may not request or attempt to transport:

Illegal substances, stolen goods, weapons, explosives, or hazardous materials.
Animals or live creatures, unless explicitly permitted.
Oversized or overweight items that exceed vehicle or equipment limits.

Service providers have the right to refuse unsafe jobs, and customers violating this policy may be denied service or permanently removed.

4. Fairness & Integrity

4.1. Honest & Accurate Representation

All users must:

Provide truthful information about jobs, locations, and payment details.
Use real identities and not create multiple or fraudulent accounts.
Refrain from misrepresenting job requirements, item conditions, or addresses.

Muvr reserves the right to deactivate accounts engaging in fraudulent or deceptive behavior.

4.2. Fair Pricing & Payment Compliance

Customers must pay the agreed-upon price and not attempt to avoid platform fees.
Service providers must complete jobs as agreed and may not request additional payments outside of the platform.

Attempting to manipulate pricing, avoid payments, or conduct off-platform transactions may result in account suspension.

5. Platform Use & Account Responsibility

5.1. Account Security & Unauthorized Access

Users must protect their accounts by keeping login credentials secure.
Sharing accounts, impersonating others, or accessing unauthorized data is strictly prohibited.

Violations may result in permanent account termination and legal action.

5.2. Prohibited Platform Misuse

Users may not:

Manipulate platform features (e.g., falsifying ratings, job completions, or complaints).
Spam, harass, or misuse Muvr’s support channels.
Attempt to hack, disrupt, or interfere with Muvr’s systems.

Muvr reserves the right to investigate and take action against misuse of its platform.

6. Vehicle & Equipment Standards (Service Providers)

6.1. Vehicle & Equipment Maintenance

Service providers must:

Maintain their vehicles in good working condition to ensure safe transport.
Use proper moving and lifting equipment to protect items and property.
Follow all applicable vehicle safety regulations.

Vehicles and equipment that do not meet safety or regulatory standards may lead to job refusals or account deactivation.

6.2. Insurance & Compliance

Service providers must carry required insurance coverage based on local regulations and platform requirements.
Muvr may request proof of insurance or vehicle compliance at any time.

Failure to provide documentation may result in temporary or permanent account restrictions.

7. Reviews & Ratings System

Muvr’s review system is designed to maintain platform trust. Users must:

Provide honest, accurate ratings and feedback based on genuine experiences.
Avoid retaliatory or fraudulent reviews.
Use professional language in reviews without harassment or offensive remarks.

Manipulating ratings or submitting false complaints may result in penalties or account restrictions.

8. Reporting Violations & Enforcement

8.1. How to Report Issues

Users are encouraged to report:

Harassment, discrimination, or abusive behavior.
Safety concerns or hazardous conditions.
Fraud, scams, or deceptive practices.

Reports can be submitted through the Muvr app or website, and Muvr will investigate and take appropriate action.

8.2. Consequences for Violating These Guidelines

Violations of these guidelines may result in:

Warnings or temporary suspensions.
Permanent account deactivation for serious or repeated offenses.
Referral to law enforcement for legal violations.

Muvr reserves the right to take action at its sole discretion to maintain a safe, fair, and professional environment.

9. Updates to This Policy

Muvr may update these Community Guidelines periodically to reflect changes in laws, platform standards, or user safety policies. Users will be notified of significant updates, and continued use of Muvr constitutes acceptance of the revised guidelines.

10. Contacting Muvr

For further assistance or to report violations, users should contact Muvr through the Help Center in the app or website.