Consumer Privacy Policy

Last Updated: 03/15/2025

Muvr Technologies, Inc. (“Muvr,” “we,” “our,” or “us”) values your privacy and is committed to ensuring that your personal information is handled securely and in compliance with applicable laws. This Consumer Privacy Policy describes how Muvr collects, uses, shares, and protects personal data when you access and use our platform, website, mobile application, and related services (collectively, the “Services”).

By using Muvr, you acknowledge and agree to this Privacy Policy and consent to the collection, processing, and sharing of your data as described below. If you do not agree, you should discontinue use of the Services.

1. Scope & Applicability

This Privacy Policy applies to:

Customers who use Muvr to request moving, hauling, junk removal, and delivery services.
Service providers (Movers, Haulers, and Couriers) who use Muvr to fulfill customer requests.
Visitors who access our website, mobile app, or communicate with us through various channels.

This Privacy Policy does not apply to third-party websites, applications, or services that Muvr does not control.

2. Information We Collect

Muvr collects various types of information to facilitate Services, ensure security, and improve platform functionality.

2.1. Information You Provide Directly

Account Information – Name, email address, phone number, profile photo, and password.
Payment Information – Credit/debit card details, billing address, and transaction history (processed securely via third-party payment processors).
Identity Verification (for Service Providers) – Government-issued ID, business licenses, background check details.
Customer Support Interactions – Communications with Muvr support, including messages, emails, and call recordings.

2.2. Information We Collect Automatically

Usage Data – Platform activity, including clicks, page views, app interactions, and order history.
Device Information – Device type, operating system, browser type, IP address, and unique device identifiers.
Location Data –
- For Customers – Used to match customers with service providers.
- For Service Providers – Used to track job locations, optimize routing, and ensure compliance with Muvr policies.
Cookies & Tracking Technologies – Used to remember preferences, personalize content, and analyze platform performance.

2.3. Information from Third Parties

Referral & Partner Data – If you sign up through a referral or partner service, associated referral details may be collected.
Public & Social Media Data – Interactions with Muvr on social media or through third-party integrations.
Fraud & Security Screening – Information from background check providers, fraud detection partners, and security databases.

3. How We Use Your Information

Muvr processes personal data to:

Provide & Improve Services – Facilitate service requests, match customers with service providers, and enhance user experience.
Ensure Security & Fraud Prevention – Verify accounts, authenticate users, prevent fraud, and investigate unauthorized activity.
Enhance Customer Support – Respond to inquiries, process refunds or complaints, and provide service updates.
Personalize User Experience – Recommend relevant services, customize platform interactions, and enable location-based features.
Process Transactions – Facilitate payments and prevent fraudulent activity.
Comply with Legal & Regulatory Requirements – Fulfill legal obligations, enforce Terms of Use, and respond to law enforcement requests.

Muvr does not sell or rent your personal information to third parties.

4. How We Share Your Information

Muvr shares personal data only as necessary to operate the Services, comply with legal obligations, or protect platform integrity.

4.1. With Subsidiaries, Affiliates, and Business Partners

Muvr may share information with subsidiaries, affiliates, and corporate partners that provide operational support, analytics, or customer service.
Data may be used to enhance service offerings, improve platform functionality, or develop new features.

4.2. With Service Providers

Customers’ names, addresses, and job details are shared with assigned Movers, Haulers, or Couriers to facilitate service fulfillment.
Service providers’ names, business details, vehicle types, and ratings may be shared with customers.

4.3. With Third-Party Vendors & Partners

Muvr engages third parties to assist with:

Payment processing – Secure transactions via trusted financial institutions.
Identity verification & background checks – Compliance and fraud prevention services.
Cloud storage & IT security – Secure data storage and platform maintenance.

4.4. For Legal & Security Purposes

Muvr may disclose user data if required by law, including:

To comply with subpoenas, court orders, or legal investigations.
To prevent fraud, criminal activity, or threats to public safety.
To enforce Muvr’s Terms of Use and other platform policies.

Muvr will challenge overly broad or unreasonable government data requests where appropriate.

5. Data Retention & Security

5.1. Data Retention

Muvr retains personal data only as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes.
Certain data may be retained even after an account is deleted, if required for legal, regulatory, or fraud prevention purposes.

5.2. Security Measures

Muvr implements industry-standard security measures, including:

Data encryption to protect sensitive information.
Access controls to prevent unauthorized data access.
Fraud monitoring to detect and mitigate security risks.

Despite these efforts, no system is entirely secure. Users are encouraged to protect their own accounts by using strong passwords and exercising caution with personal data.

6. User Rights & Controls

Users may exercise the following rights regarding their data:

Access & Correction – Request a copy of your personal information or update incorrect details.
Account Deletion – Request deletion of your account and associated data, subject to retention requirements.
Marketing Preferences – Adjust settings to opt out of promotional communications.
Location Settings – Enable or disable GPS tracking in device settings.

Requests to exercise these rights can be submitted through the Muvr app or website.

7. Privacy of Minors

Muvr’s Services are not intended for individuals under the age of 18. We do not knowingly collect or process data from minors. If we become aware of unauthorized data collection, we will delete the information promptly.

8. Updates to This Privacy Policy

Muvr may update this Privacy Policy periodically to reflect changes in laws, regulations, or platform operations. Updates will be published on the Muvr app and website, and continued use of the Services constitutes acceptance of the revised policy.

9. Contacting Muvr

For privacy-related inquiries, users should contact Muvr through the Help Center in the app or the Muvr website.