Courier Terms & Conditions

Last Updated: 03/15/2025

1. Contractual Relationship

These Courier Terms & Conditions (“Courier Terms”) govern your access to and use of the Muvr platform as a Courier (“Courier” or “you”), including the applications, websites, content, products, and services (“Technology Services”) made available by Muvr Technologies, Inc., including its subsidiaries, affiliates, representatives, officers, and directors (collectively, “Muvr”).

By signing up as a Courier on Muvr’s platform, you confirm your agreement to be bound by these Courier Terms, as well as Muvr’s Terms of Use, Privacy Policy, and all other applicable policies.

These Courier Terms apply to all services you provide through Muvr, including but not limited to:

Small-item delivery services
Business-to-business (B2B) and business-to-customer (B2C) deliveries
Same-day or scheduled parcel deliveries
General courier services for non-restricted items

If any conflict arises between these Courier Terms and Muvr’s Terms of Use, these Courier Terms shall prevail solely with respect to the Courier Services.

Important: Please review the Arbitration Agreement set forth below carefully. This agreement requires you to resolve disputes with Muvr through final and binding arbitration on an individual basis, waiving your right to a jury trial or class action.

2. Independent Contractor Relationship

As a Courier, you acknowledge and agree that:

You are an independent contractor, not an employee, agent, or representative of Muvr.
You have full discretion to accept, reject, or ignore job requests.
You are responsible for your own taxes, insurance, and expenses incurred while using the platform.
You are not entitled to employee benefits, including but not limited to wages, overtime pay, health insurance, workers’ compensation, or retirement benefits.

Nothing in these Courier Terms shall be construed as creating an employment relationship between you and Muvr. Muvr does not control your schedule, routes, or pricing, except as required for marketplace functionality.

3. Courier Eligibility and Requirements

To qualify as a Courier on Muvr, you must meet the following requirements:

3.1. Age and Legal Status

Be at least 18 years old (21+ in some jurisdictions).
Be legally authorized to work as an independent contractor in your jurisdiction.

3.2. Vehicle and Equipment Standards

Provide a commercially acceptable delivery vehicle (car, motorbike, bicycle, or other approved transportation).
Maintain your vehicle in safe and operational condition.
Have the necessary delivery equipment (thermal bags, securing straps, etc.), as required by Muvr’s policies.

3.3. Background Checks and Screening

Pass a criminal background check and driving history review (where applicable).
Submit valid identification, proof of insurance, and any other required documents.

3.4. Insurance Requirements

Maintain commercial auto insurance that meets state and federal requirements.
Carry general liability insurance covering property damage or bodily injury (if applicable).
Understand that Muvr does not provide insurance for lost, stolen, or damaged deliveries.

Muvr reserves the right to suspend or remove Couriers who fail to meet these requirements.

4. Courier Responsibilities and Conduct

As a Courier, you agree to the following professional conduct standards:

4.1. Service Expectations

Timely Pickup and Delivery: Pick up and deliver packages within the expected timeframe.
Proper Handling of Deliveries: Transport items with care to prevent damage.
Customer Communication: Maintain professionalism and courtesy in all interactions.
Adherence to Delivery Instructions: Follow specific instructions provided by the sender or recipient.

4.2. Prohibited Conduct

You may not:

Accept or transport prohibited items, including but not limited to hazardous materials, illegal substances, perishable foods, alcohol (without proper licensing), live animals, firearms, or cash.
Tamper with, open, or inspect any package being delivered.
Modify or alter delivery routes in a way that causes delays or compromises the delivery.
Cancel jobs last-minute without a valid reason.
Engage in fraudulent activity, including requesting payment outside the platform.
Solicit customers to bypass Muvr’s platform.

Failure to comply with these standards may result in suspension or termination.

5. Payment, Fees, and Earnings

5.1. Courier Earnings and Payouts

Muvr pays Couriers based on a fixed or dynamic pricing model, depending on job type.
Payments are processed via direct deposit on a scheduled basis.
Muvr may adjust payouts for cancellations, delays, or disputes.

5.2. Service Fees and Deductions

Muvr deducts a platform service fee from each completed job.
Additional fees may apply for disputes, claims, or policy violations.

5.3. No Cash Payments

All payments must be processed through the Muvr platform.
Accepting cash payments violates Muvr’s policies and may result in account termination.

6. Liability, Damages, and Dispute Resolution

6.1. Muvr’s Limited Liability

Muvr is not responsible for lost, stolen, or damaged packages during transit.
Couriers assume full liability for any losses or damages they cause while delivering packages.

6.2. Damage Claims and Disputes

If a customer files a dispute, Muvr may:

Request photo evidence and proof of delivery.
Investigate and determine liability.
Deduct damages from the Courier’s future payouts (if applicable).

6.3. Dispute Resolution and Arbitration

All disputes must be resolved through binding arbitration, per Muvr’s Terms of Use.
Couriers waive their right to a trial by jury or class-action lawsuits.

7. Termination and Deactivation

Muvr may suspend, restrict, or terminate your account under the following conditions:

Repeated policy violations or customer complaints.
Failure to meet performance standards (low ratings, cancellations, lateness).
Fraudulent or illegal activities.
Extended inactivity on the platform.

You may terminate your account at any time by removing your profile and ceasing to use Muvr’s services.

8. General Provisions

Changes to Terms – Muvr reserves the right to modify these Courier Terms at any time.
Governing Law – These Courier Terms are governed by the laws of the State of Delaware.
Severability – If any provision is found invalid, the rest remain enforceable.
No Waiver – Muvr’s failure to enforce any right does not waive that right.