Emergency and Disaster Response Policy

Last Updated: 03/15/2025

1. Overview

Muvr Technologies, Inc. (“Muvr”) is committed to the safety, well-being, and preparedness of all users, including Movers, Haulers, Couriers, and Customers, during emergencies and disasters. This Emergency and Disaster Response Policy outlines the protocols, platform adjustments, and support measures in the event of natural disasters, severe weather, public health emergencies, or other crisis situations.

Muvr prioritizes user safety over job completion during emergencies, disasters, and unforeseen hazardous conditions. By using the Muvr platform, all service providers and customers agree to comply with this policy and understand that Muvr reserves the right to adjust, suspend, or cancel services based on safety concerns.

2. Scope of Emergencies and Disasters

This policy applies to any situation that poses an immediate or widespread risk to service providers, customers, or the general public. This includes but is not limited to:

2.1. Natural Disasters

• Hurricanes, Tornadoes, and Severe Storms
• Flooding and Mudslides
• Earthquakes and Tsunamis
• Wildfires and Smoke Hazards
• Extreme Snowstorms and Blizzards

2.2. Public Health Emergencies

• Pandemics (e.g., COVID-19, influenza outbreaks)
• Biological hazards or toxic exposure incidents
• Mass contamination events (e.g., water, air, or food supply contamination)

2.3. Civil and Public Safety Emergencies

• Riots, protests, or civil unrest that pose a security risk
• Terrorist threats or mass violence incidents
• Police activity, lockdowns, or active crime scenes

2.4. Transportation and Infrastructure Disruptions

• Major road closures due to accidents, bridge collapses, or construction failures
• Power outages affecting communication or navigation
• Fuel shortages impacting vehicle operations

3. Muvr’s Emergency Response Actions

In the event of a declared emergency, Muvr may take one or more of the following actions based on severity, location, and risk assessment.

3.1. Temporary Service Suspension

Muvr may suspend all operations in affected regions to ensure user safety.

• Service suspensions will be communicated via the Muvr app, SMS, and email alerts.
• Affected areas will be flagged in real-time, and new bookings may be temporarily disabled.

3.2. Dynamic Service Restrictions

• Severe Weather Mode: Jobs may be limited to essential moving or emergency hauling only.
• Nighttime or Curfew Restrictions: Job requests may be restricted during dangerous hours.
• Vehicle and Route Adjustments: Service providers may be required to use alternative routes or specific vehicles suited for emergency conditions.

3.3. Emergency Pricing Adjustments

• In cases where additional risk or extended service time is required, Muvr may apply temporary hazard pay increases to compensate providers.
• Muvr may also cap pricing surges to prevent excessive rates during an emergency.

3.4. Prioritization of Emergency Services

• Essential service requests, such as medical supply deliveries, emergency moves, and disaster relief transportation, may be prioritized over standard services.
• Service providers may volunteer for emergency response jobs and receive additional safety guidelines.

4. Service Provider Safety Guidelines

Muvr expects all Movers, Haulers, and Couriers to prioritize their own safety first in emergency situations.

4.1. Decision to Decline or Cancel a Job

Service providers are not required to complete a job if conditions pose a serious risk to their safety.

• Providers may cancel without penalty if they determine the route or job site is unsafe.
• If an emergency occurs during a job, providers should seek shelter and report the situation to Muvr.

4.2. Road Safety and Vehicle Precautions

• Do not drive through flooded, icy, or debris-filled roads.
• Avoid areas with high fire risk, structural damage, or extreme weather exposure.
• Keep emergency supplies in your vehicle, including water, flashlights, a first-aid kit, and extra fuel when possible.

4.3. Customer Communication During Emergencies

• If a job must be delayed or rescheduled, service providers should inform the customer and Muvr Support.
• If a customer is in immediate danger, service providers should direct them to emergency services (911) and notify Muvr.

5. Customer Safety Protocols

Customers using Muvr during emergency conditions must also follow safety guidelines.

5.1. Booking Services in Affected Areas

• Customers should avoid requesting non-essential moves or deliveries in hazardous zones.
• If a job is in a restricted area, Muvr may cancel or delay the request.
• Customers should only proceed with a scheduled job if conditions are safe.

5.2. Emergency Cancellations and Refunds

• Customers may cancel bookings without penalty if an emergency disrupts service.
• If Muvr suspends operations, refunds or service credits will be issued on a case-by-case basis.

5.3. Customer Responsibilities for Safe Service Completion

• Ensure safe access to pickup and delivery locations.
• Do not request services in evacuation zones, restricted areas, or during active police situations.
• Comply with local safety guidelines, curfews, and government advisories.

6. Incident Reporting and Response

Muvr encourages users to immediately report emergencies, hazards, or safety concerns.

6.1. How to Report an Emergency to Muvr

Users can report emergencies through the following channels:

1. Muvr App (Emergency Support Feature)
2. Muvr Customer Support via email or phone
3. 911 or local law enforcement (if immediate intervention is required)

6.2. Muvr’s Incident Response Process

• Triage the situation to determine safety risks.
• Notify affected users of potential service delays or suspensions.
• Coordinate with local authorities, if required.
• Provide support and assistance, including emergency cancellations and refunds where applicable.

7. Consequences for Non-Compliance

Failure to comply with emergency guidelines may result in:

1. Temporary or permanent account suspension for violating safety protocols.
2. Denial of future bookings in disaster-prone zones for repeated safety violations.
3. Legal consequences if actions lead to harm, property damage, or violations of emergency orders.

Muvr reserves the right to suspend, modify, or enforce emergency policies at its discretion based on the nature of the event.

8. Additional Provisions

• Policy Updates – Muvr reserves the right to modify this policy at any time.
• No Waiver – Failure to enforce any part of this policy does not waive Muvr’s rights.
• Governing Law – This policy is governed by the laws of the State of Delaware.

By using Muvr, service providers and customers agree to abide by this Emergency and Disaster Response Policy and prioritize safety in all circumstances.