Large-Item & Heavy-Lifting Policy

Last Updated: 03/15/2025

1. Overview

Muvr Technologies, Inc. (“Muvr”) is committed to safety, efficiency, and professionalism when handling large, heavy, and oversized items. Moving and transporting large or heavy items poses unique challenges, including risks of injury, property damage, and structural damage.

This Large-Item & Heavy-Lifting Policy establishes:

• Size and weight limitations for items transported on the Muvr platform.
• Guidelines for safe handling, heavy lifting, and proper equipment usage.
• Customer responsibilities for properly preparing large items.
• Limitations of liability regarding large-item transport.
• Service provider rights to refuse unsafe requests.

By using Muvr, customers and service providers agree to comply with this policy and acknowledge that failure to follow these guidelines may result in job cancellations, liability waivers, or additional fees.

2. Definition of Large & Heavy Items

For the purposes of this policy, large and heavy items include but are not limited to:

• Furniture (e.g., couches, dressers, beds, dining tables, armoires).
• Appliances (e.g., refrigerators, washing machines, dryers, ovens).
• Commercial or industrial equipment (e.g., tool chests, vending machines).
• Oversized items (e.g., pianos, safes, large sculptures, workout equipment).
• Bulky materials (e.g., construction debris, large wood planks, stone slabs).

Muvr does not guarantee the ability to transport any item, and all jobs are subject to size, weight, and safety restrictions.

3. Size & Weight Limitations

3.1. Maximum Weight & Dimensions

Service providers must adhere to vehicle load capacity limitations based on their available equipment. Muvr establishes the following weight and dimension limits:

• Items exceeding weight or size limitations require specialized equipment or additional movers.
• Service providers may refuse to move items that exceed their safe handling capacity.

4. Safe Handling & Heavy-Lifting Requirements

4.1. Required Equipment for Heavy & Large Items

All service providers handling large or heavy items must use proper equipment to reduce injury risks. Recommended equipment includes:

✔ Furniture Dollies & Hand Trucks – For moving heavy furniture and appliances.
✔ Lifting Straps & Harnesses – To evenly distribute weight and minimize strain.
✔ Moving Blankets & Padding – To protect furniture and property from damage.
✔ Tie-Down Straps & Ramps – To secure items during transport.
✔ Gloves & Protective Gear – To prevent cuts, bruises, or hand injuries.

4.2. Team Lifting & Safe Techniques

• Movers must assess an item’s weight and size before lifting.
• Team lifting is required for any object exceeding 100 lbs per person.
• Proper lifting technique must be used:
  • Bend at the knees, not at the waist.
  • Lift with legs, not the back.
  • Keep the item close to the body.
  • Do not twist while lifting—pivot the whole body instead.

Service providers who fail to follow safe lifting procedures may be held responsible for injuries, damages, or job cancellations.

5. Customer Responsibilities for Large Items

Customers requesting large or heavy-item moves must properly prepare the item(s) before service begins.

5.1. Pre-Move Preparation

• Measure doorways, stairwells, and hallways to ensure the item can fit through without force.
• Secure loose parts, wires, or detachable components.
• Disassemble large furniture if necessary (e.g., bed frames, sectional sofas).
• Clear pathways of obstructions for safe and efficient movement.
• Ensure there is adequate space for loading and unloading.

5.2. Customer Acknowledgment of Risks

• If an item cannot safely fit through a space, service providers may refuse to move it.
• If a customer insists on forcing an item through, they assume full responsibility for any resulting damage (see Section 7: Liability Waiver for Forced Item Movement).

Customers who fail to prepare their large items properly may be charged additional fees for delays or job cancellations.

6. Liability Limitations & Exclusions

Muvr offers limited damage protection for large and heavy items only when damages are caused by provider negligence.

Muvr does not assume responsibility for structural damage, improperly packaged items, or customer-owned vehicles.

7. Liability Waiver for Forced Item Movement

7.1. Acknowledgment & Assumption of Risk

If a service provider determines that an item cannot safely fit through a space without potential damage, they may refuse to proceed.

If a customer insists that an item be moved despite the risk, they automatically waive their right to file a damage claim and assume full responsibility for any resulting damage.

7.2. Release of Liability

By requesting forced movement, the Customer agrees that Muvr, its service providers, and affiliates:

1. Shall not be held liable for scratches, dents, breakage, or structural damage caused by forced movement.
2. Shall not be responsible for any repairs, replacements, or compensation resulting from this request.
3. Shall not be liable for damages resulting from the disassembly or reassembly of items.

This liability waiver is automatically agreed to when booking a service and does not require a separate signature.

8. Service Provider Right to Refuse Unsafe Jobs

Muvr empowers service providers to refuse any job that presents an unreasonable safety risk, including:

• Items exceeding safe lifting weight limits.
• Requests to move items through spaces too small or unsafe.
• Inadequate tools or help available for safe transport.

Service providers are not required to proceed with a job if conditions are deemed unsafe.

9. Additional Provisions

• Policy Updates – Muvr reserves the right to modify this policy at any time.
• No Waiver – Failure to enforce any part of this policy does not waive Muvr’s rights.
• Governing Law – This policy is governed by the laws of the State of Delaware.

By using Muvr, customers and service providers acknowledge and agree to this Large-Item & Heavy-Lifting Policy.