Background Check and Screening Policy

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Background Check and Screening Policy

Last Updated: March 15, 2025

This Background Check and Screening Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to individuals and businesses seeking to offer or perform services through our websites, mobile applications, and related services (the “Platform”) (“Providers”), including Movers, Haulers, and Couriers. This policy also applies to periodic re-screening and ongoing eligibility monitoring where permitted by law.

This policy explains what screenings may be conducted, fees, disqualification considerations, dispute rights, and what happens if a Provider is not approved or later becomes ineligible. Screening laws vary by jurisdiction and role; we apply this policy consistent with applicable law.

This policy supplements provider agreements and other provider policies, including Provider Identity Verification Policy (if published), Vehicle Compliance Policy, and safety standards policies.

1) Overview and core principles

We require screening to promote safety, trust, and professionalism on the Platform. Screening may include identity verification, criminal history checks, and driving record checks (where relevant).

Providers are independent contractors and not employees of Muvr.

Screening helps reduce risk but does not guarantee safety or prevent all incidents.

2) Screening process and what it may include

We partner with third-party screening providers to conduct screenings and, where permitted, ongoing monitoring.

Depending on role, location, and legal requirements, screening may include:

  • Identity verification (name, date of birth, contact information; government ID where permitted)
  • Criminal history checks (local, state, and/or federal records where permitted)
  • Sex offender registry checks (where permitted)
  • Driving history / motor vehicle record checks (especially for Couriers and vehicle-based roles)
  • Work authorization or employment eligibility verification where permitted and relevant
  • Sanctions, watchlist, or similar checks where permitted and relevant to safety/compliance

We may require additional documentation or verification at any time to protect Platform integrity and prevent fraud.

3) Provider authorization and consent

By applying to become a Provider or by continuing to access Provider features, you authorize Muvr and its screening partners to:

  • collect and review information for screening purposes
  • obtain consumer reports or investigative consumer reports where applicable and permitted
  • conduct periodic re-screenings or ongoing monitoring where permitted
  • contact third parties as permitted to verify information you provide

Where required by law, we will provide required disclosures and obtain required consent before conducting screening.

You must provide accurate information. Misrepresentation or identity fraud is prohibited and may result in immediate denial or deactivation.

4) Background check fees (non-refundable)

A) Standard fee

A non-refundable fee of $50 is required to initiate the background check.

B) New York fee

For applicants in New York, the background check fee is $100 non-refundable.

C) Fee terms

  • The fee covers the cost of screening and processing and does not guarantee activation on the Platform.
  • The fee must be paid before screening begins.
  • The fee is non-refundable, including if you withdraw your application, fail screening, are not activated, or are later deemed ineligible based on screening results, to the extent permitted by law.

Where applicable law requires a refund in a specific circumstance, we will comply with the law.

5) Chargebacks, disputes, and payment abuse

We expect Providers to use the dispute and correction process in Section 9 rather than filing payment disputes with financial institutions.

To the extent permitted by law:

  • If you file a chargeback or dispute a background check fee through your bank or payment provider, we may suspend or permanently deactivate your account and deny future access to Provider onboarding.
  • If a chargeback is filed after screening is completed, we may pursue lawful recovery of costs (including through collections) where permitted.

Nothing in this section limits rights you cannot waive under applicable law.

6) Fee assistance and offsets (if offered)

In limited cases, Muvr may offer to cover the screening fee upfront for selected applicants or programs.

If we do:

  • the fee amount may be deducted from your future earnings as permitted by applicable law and any provider agreement
  • if you do not complete onboarding or you are deactivated before repayment is complete, the amount may remain owed and may be recovered as permitted by law and agreement terms

Any such assistance will be communicated in writing in the Platform or onboarding materials.

7) Eligibility and disqualification considerations

Eligibility decisions depend on role, jurisdiction, legal limitations, and safety risk. We consider the nature of the offense, recency, severity, patterns, and relevance to the role, consistent with applicable law (including “fair chance” and similar laws where applicable).

Examples of records or conduct that may affect eligibility include, where legally permissible:

A) Criminal history considerations

  • violent crimes or credible threats of violence
  • sexual offenses and exploitation
  • crimes involving children
  • theft, burglary, robbery, or significant property crimes
  • fraud, identity crimes, or financial crimes
  • weapons offenses relevant to safety risk
  • drug distribution or trafficking offenses
  • terrorism-related offenses or national security risks
  • repeated serious offenses that indicate elevated risk

We do not use a one-size-fits-all list because laws vary and some records cannot legally be considered in certain locations.

B) Driving history considerations (for driving-based roles)

  • DUI/DWI convictions (especially recent)
  • reckless driving, excessive speeding patterns, or major moving violations
  • hit-and-run or vehicular assault related offenses
  • repeated at-fault accidents or serious safety-related violations
  • invalid, suspended, or revoked license

C) Identity and fraud prevention

  • false information during onboarding
  • use of stolen or synthetic identity
  • mismatched or unverifiable personal information
  • attempted circumvention of screening or prior enforcement actions

D) Role and market requirements

Some roles or markets may require:

  • specific insurance levels
  • valid licensing
  • vehicle requirements
  • additional checks required by law, partners, or risk controls

8) Ongoing screening and duty to report

To the extent permitted by law, we may conduct:

  • periodic re-screenings
  • random re-screenings
  • role-change screening (for example, switching categories)
  • ongoing monitoring via third-party providers where permitted

You agree to notify us promptly if:

  • your driver’s license becomes suspended, revoked, or invalid
  • you are charged with or convicted of an offense that may affect eligibility (where permitted by law)

Failure to disclose material changes may result in suspension or deactivation.

9) Adverse action process and disputing results

A) Adverse action (where required)

If we take adverse action based in whole or part on a consumer report (for example, denying activation or deactivating based on a background check) and the law requires an adverse action process, we will follow that process. This may include:

  • a pre-adverse action notice
  • a copy of the report and/or a summary of rights where required
  • time to dispute inaccuracies with the screening provider
  • a final adverse action notice if applicable

B) How to dispute inaccuracies

If you believe results are inaccurate:

  1. Follow the dispute instructions provided by the screening provider to request corrections, and
  2. Notify Support and provide supporting documentation.

We generally will not override disqualifying results without verifiable proof of error or updated results from the screening provider, except where required by law.

During disputes, we may pause onboarding or restrict access for safety and compliance reasons.

10) Privacy and confidentiality

We handle screening information consistent with our Privacy Policy and applicable law:

  • screening reports are used for onboarding, compliance, safety, and fraud prevention
  • we do not sell background check results
  • we restrict access to those with a need to know
  • Providers may have rights to obtain a copy of their report from the screening provider, subject to law

We may share information with:

  • screening and identity verification vendors
  • insurance, safety, compliance, and fraud prevention partners as needed
  • regulators or law enforcement where required or permitted by law

11) No guarantee; reserved rights

We reserve the right to:

  • deny, suspend, or deactivate Providers based on screening results, policy violations, safety incidents, fraud risk, or legal compliance needs
  • require additional verification at any time
  • modify screening requirements based on law, risk, or operational needs

All decisions are made consistent with applicable law. We do not guarantee activation or continued access.

12) Policy changes

We may update this policy at any time. Updates will be reflected by the “Last Updated” date above. Continued use of Provider features after updates constitutes acceptance of the revised policy to the extent permitted by law.[/vc_column_text][/vc_column][/vc_row]

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