Background Check and Screening Policy

Last Updated: 03/15/2025

1. Overview

To maintain a safe, trustworthy, and professional environment, Muvr Technologies, Inc. (“Muvr”) requires all Movers, Haulers, and Couriers to undergo a comprehensive background check before being approved to perform services on the platform.

This Background Check and Screening Policy outlines the screening process, disqualification criteria, fees, and associated terms. By applying to become a service provider on Muvr, you agree to this policy, including the non-refundable background check fee and the possibility of being denied activation, even after payment.

2. Background Check Process

Muvr partners with third-party background check providers to conduct screenings on all prospective and active service providers. The background check may include but is not limited to:

• Criminal history check (local, state, and federal records)
• Sex offender registry check
• Driving history report (for vehicle-based service providers)
• Identity verification
• Employment eligibility verification

By applying to be a Mover, Hauler, or Courier on Muvr, you authorize Muvr and its third-party partners to conduct these screenings and collect the necessary information to determine eligibility.

3. Background Check Fees

• A $50 non-refundable fee is required to initiate the background check.
• This fee covers the cost of the screening process and does not guarantee activation on the platform.
• Payment must be made before the background check is conducted.

3.1. Dispute and Chargeback Policy

• The $50 background check fee is non-refundable under all circumstances, including if you fail the screening or are not activated.
• Filing a chargeback or disputing the fee with your bank or payment provider will result in an immediate and permanent ban from the Muvr platform.
• If a chargeback is filed after a background check is conducted, Muvr may pursue legal action or debt collection to recover the cost.

3.2. Background Check Fee Payment Assistance

• In some cases, Muvr may offer to cover the background check fee upfront for selected applicants.
• If Muvr fronts the cost, the amount will be deducted from your future earnings once you begin working on the platform.
• If an applicant fails to complete onboarding or is deactivated for policy violations, the background check cost remains owed to Muvr and may be subject to collection.

4. Eligibility and Disqualification Criteria

Not all applicants will be approved to work on the Muvr platform. Muvr reserves the right to reject any applicant based on the background check results. The following offenses and violations may lead to disqualification:

4.1. Criminal Background

• Felony convictions within the past seven (7) years (or longer, depending on severity).
• Violent crimes, including assault, domestic violence, and homicide.
• Sexual offenses, including those requiring registration as a sex offender.
• Theft, fraud, or financial crimes, including identity theft and credit card fraud.
• Drug-related offenses, including possession with intent to distribute.
• Weapons-related offenses, including illegal firearm possession or use.
• Terrorism-related offenses or activities considered a national security risk.

4.2. Driving History (For Movers, Haulers, and Couriers Who Drive)

• DUI/DWI convictions within the past seven (7) years.
• Reckless driving or excessive speeding violations.
• Hit-and-run incidents or vehicular assault convictions.
• Multiple at-fault accidents or major violations within a short period.
• License suspensions or revocations due to safety violations.

4.3. Identity and Fraud Prevention

• Providing false information or using fake/stolen identities during registration.
• Use of another individual’s identity to attempt to pass a background check.
• Mismatched or unverifiable personal details submitted during onboarding.

Muvr reserves the right to review individual cases and make determinations based on the severity of the offense, recency, and other mitigating factors.

5. Ongoing Screening and Re-Verification

Muvr may periodically re-screen active service providers to ensure continued compliance with safety standards.

• Muvr reserves the right to conduct random re-screenings of all active providers.
• If a new criminal offense or driving violation is found, Muvr may suspend or deactivate the account.
• Service providers must notify Muvr if they are arrested, convicted, or charged with any offense that may impact their eligibility.

Failure to report new offenses or changes in driving status may result in immediate account termination.

6. Disputing Background Check Results

If you believe your background check results contain errors, you may:

1. Contact the third-party screening provider that conducted the check to request corrections.
2. Submit a formal dispute to Muvr Support with supporting documentation.

Muvr will not override disqualifying results unless verifiable proof of an error is provided.

7. Data Privacy and Confidentiality

Muvr respects applicants’ and service providers’ privacy and handles background check information securely and confidentially.

• Background check reports are only used for onboarding and compliance purposes.
• Muvr does not sell or share background check results with unauthorized parties.
• Applicants have the right to request a copy of their background check report directly from the third-party screening provider.

8. Consequences for Policy Violations

Failure to comply with this Background Check and Screening Policy may result in:

1. Denial of activation on the Muvr platform.
2. Immediate account suspension or termination if an existing service provider fails re-screening.
3. Permanent ban for fraud, identity theft, or chargeback disputes related to background check fees.

All decisions regarding background check eligibility are final and made at Muvr’s sole discretion.

9. Additional Provisions

• Policy Updates – Muvr reserves the right to modify this Background Check and Screening Policy at any time.
• No Waiver – Failure to enforce any part of this policy does not waive Muvr’s rights.
• Governing Law – This policy is governed by the laws of the State of Delaware.

By applying to become a Mover, Hauler, or Courier on Muvr, you acknowledge and agree to this policy in its entirety.