Business Billing and Invoicing Policy

Last Updated: March 15, 2025 This Business Billing and Invoicing Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to business accounts, merchants, partners, and other organizational customers (“Business Customers”) that book or pay for services through our websites, mobile applications, and related services (the “Platform”), including Moves, Deliveries, and Junk Removal (collectively, “Services”). This policy explains business billing options, invoicing, payment terms, taxes, disputes, late fees, collections, chargeback restrictions, and account controls. This policy supplements our Fee and Pricing Policy, Refund Policy, Complaint and Dispute Intake Policy, Cancellation Policy, No Show and Inaccessible Job Policy, Promotions, Credits, and Gift Card Terms, and any separate written agreement between Muvr and the Business Customer. If a separate written agreement controls, it supersedes this policy to the extent of conflict.

1) Billing models and account setup

Business Customers may be eligible for one or more billing models, as determined by Muvr:

Pay-per-booking using a stored payment method on the Platform
Centralized billing where authorized users book under a business account and charges are consolidated
Invoice billing with payment terms (e.g., Net 7 / Net 15 / Net 30) where approved in writing
Hybrid models (some bookings invoiced, others paid at checkout)

Eligibility may depend on credit review, volume, risk signals, and verification. Business Customers are responsible for:

maintaining accurate legal entity information
authorizing admins and users
ensuring internal approval workflows and purchase order processes are followed

2) Invoices, statements, and itemization

Where invoice billing is offered:

invoices may be issued weekly, bi-weekly, monthly, or per booking, as shown in the Platform or in a written agreement
invoices may include booking IDs, service dates, locations, service types, and line items where feasible
itemization may include base charges, labor/time, distance, disposal/facility fees, tolls, parking, access fees, taxes, and other add-ons

Statements may be provided in addition to invoices.

3) Payment terms and due dates

Payment terms are as shown in:

the Platform (business billing settings), and/or
an approved written agreement, and/or
the invoice itself.

If not otherwise specified, invoices are due upon receipt. Payments must be made using the methods approved for the business account (ACH, card, wire, or other methods as supported).

4) Authorized users, approvals, and responsibility

Business Customers are responsible for all bookings made under their business account by:

admins
employees
contractors
agents
any person with authorized access

You are responsible for:

controlling account access
managing user permissions
promptly removing access for separated personnel
ensuring booking details are accurate

Bookings made with compromised credentials may still be billed until you notify us and we complete investigation.

5) Taxes, exemptions, and documentation

Business Customers are responsible for:

all applicable taxes, fees, and government charges unless a valid exemption applies
providing valid exemption certificates and documentation before invoicing where required

Tax treatment varies by jurisdiction and service type. If tax status changes or documentation is invalid, we may charge applicable taxes retroactively to the extent permitted by law.

6) Purchase orders and internal references

If you require POs or internal references:

you must provide them at booking or as instructed in the Platform
failure to provide required PO info may delay invoicing, reporting, or processing but does not eliminate payment obligations

7) Disputes and billing questions (strict timelines)

To dispute an invoice or charge, you must submit a written dispute through Support or the business support channel designated in the Platform and include:

invoice number and booking IDs
the specific line items disputed
the reason for the dispute
supporting documentation

Dispute deadline: Unless a separate written agreement states otherwise, disputes must be submitted within 15 days of the invoice date. Amounts not disputed within the deadline are deemed accepted to the extent permitted by law. Disputes do not suspend the obligation to pay undisputed amounts by the due date.

8) Late payments, fees, and suspension

If payment is late, we may:

suspend or restrict the business account (including disabling new bookings)
require a deposit or prepayment for future bookings
reduce or revoke invoice terms
apply late fees and interest to the extent permitted by law and stated on the invoice or agreement
pursue collections and recover reasonable collection costs to the extent permitted by law

If permitted by law and not otherwise stated, late fees may accrue at the lesser of:

1.5% per month, or
the maximum rate permitted by law.

We may also charge returned payment fees (e.g., failed ACH fees) where permitted.

9) Chargebacks and payment disputes

Business Customers should use the dispute process in Section 7 rather than filing chargebacks. To the extent permitted by law:

chargebacks may result in immediate suspension of the business account
we may revoke invoice terms and require prepayment
we may recover chargeback fees and related costs
we may provide evidence to processors, including logs and policy references

Nothing in this section limits rights that cannot be waived under applicable law.

10) Credits, adjustments, and refunds for business accounts

Refunds and credits are governed by:

Refund Policy
Cancellation Policy
No Show and Inaccessible Job Policy
any controlling business agreement

We may issue credits instead of refunds where permitted and appropriate. Business credits may be applied to future invoices.

11) Deposits, holds, and spending limits

We may require:

deposits for certain booking types or high-value bookings
authorization holds
spending limits per user, per day, or per account
additional verification for unusual activity

We may adjust limits based on payment history and risk.

12) Collections and setoff

If amounts remain unpaid, we may:

refer the matter to collections
report delinquency where permitted
pursue legal remedies
set off amounts owed against credits, refunds, or other amounts payable to the business to the extent permitted by law

13) Account termination and final invoices

If a business account is closed or terminated:

all outstanding invoices become immediately due unless prohibited by law
we may issue a final invoice and statement
continued disputes must follow Section 7 timelines unless otherwise required by law

14) Policy changes

We may update this policy at any time. Updates will be reflected by the “Last Updated” date above. Continued use of business billing features after updates constitutes acceptance of the revised policy to the extent permitted by law.