Business Claims and Liability Addendum

Last Updated: March 15, 2025 This Business Claims and Liability Addendum (“Addendum”) is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to business accounts, merchants, partners, and other organizational customers (“Business Customers”) that book, pay for, or otherwise use services through our websites, mobile applications, and related services (the “Platform”), including Moves, Deliveries, and Junk Removal (collectively, “Services”). This Addendum supplements and is incorporated into our Terms, the applicable service policies (including the Claims Process and Evidence Standards and Damage Protection and Liability Policy), and any separate written agreement between Muvr and the Business Customer. If a separate written agreement expressly governs claims or liability, it supersedes this Addendum to the extent of conflict. This Addendum is intended to set business-specific rules for claims handling, evidence standards, notice requirements, liability limitations, and allocation of risk.

1) Key definitions

Business Customer: The business entity and its authorized users booking or paying for Services.
Authorized User: An employee, contractor, agent, or other person authorized by the Business Customer to use the Platform under its account.
End Recipient: The final recipient of a delivery or the on-site contact for a move or junk removal arranged by the Business Customer.
Business Property: Property owned by, controlled by, or entrusted to the Business Customer or End Recipient.
Claim: Any allegation of damage, loss, theft, late delivery, service failure, or other liability asserted in connection with Services.

2) Business notice obligations (mandatory)

Business Customers must provide prompt written notice of Claims. Unless a separate written agreement states otherwise, Business Customers must submit:

delivery-related non-delivery/incorrect delivery claims within 24 hours of completion shown in the Platform, and
damage/loss claims within 48 hours of completion shown in the Platform, and
billing disputes within the dispute window in the Business Billing and Invoicing Policy.

Late notice may result in denial because evidence integrity degrades quickly.

3) Evidence standards (business requirements)

Business Customers must provide sufficient evidence to support a Claim, including:

booking ID(s), service date/time, addresses
clear description of what occurred and when
photos/video of damage (close-up and context)
proof of value (invoice, receipt, depreciation schedule, or replacement quotes)
repair estimate(s) where applicable
for deliveries: receiving logs, mailroom logs, signature/OTP records, security footage references if available
for junk: photos of the staged pile pre-removal and any “do not remove” markings
any internal incident reports or third-party documentation

We may require inspection access to the alleged damaged item(s) or site conditions. Failure to provide requested evidence may result in denial.

4) Claims process and investigation

Claims are reviewed under our Claims Process and Evidence Standards, including:

review of Platform logs (timestamps, geolocation signals where available)
proof of delivery/acceptance records
communications logs
provider statements and documentation
pattern and fraud risk indicators

We may request additional information. We may close claims that are incomplete, unsupported, or submitted outside required timelines. We may limit the information we disclose to protect privacy, safety, and investigation integrity.

5) Business coverage limits and exclusions

Unless a separate written agreement provides different terms, business claims are subject to:

the Damage Protection and Liability Policy, including caps and exclusions (including current $300 per booking cap for eligible item damage, subject to eligibility and exclusions), and
service-specific exclusions (structural damage excluded, high-value items exclusions, prohibited items exclusions), and
limitations described in this Addendum.

Business Customers should obtain appropriate third-party insurance for high-value property and commercial risk.

6) Items and scenarios commonly excluded or limited

To the fullest extent permitted by law and unless a separate written agreement states otherwise, Muvr generally does not provide reimbursement for:

structural/building damage (walls, floors, doors, elevators, stairs)
high-value items (including items over $5,000, fine art, antiques, jewelry, cash)
consequential damages (lost profits, lost revenue, business interruption, penalties, missed SLAs, reputational harm)
internal labor costs (employee time) to investigate or remediate issues
packaging failures (damage caused by inadequate packaging by Business Customer or merchant)
sealed package contents where loss/damage cannot be verified through evidence
pre-existing damage or normal wear and tear
weather-related exposure where contactless drop-off was authorized or where the business failed to provide safe indoor acceptance options
third-party actions outside our control (building staff mishandling after acceptance, theft after documented delivery, facility rejections)

Nothing in this section limits liability that cannot be limited under applicable law.

7) Allocation of responsibility for authorized users and end recipients

Business Customers are responsible for:

the actions and omissions of Authorized Users and End Recipients related to bookings, including address accuracy, access provision, and acceptance readiness
compliance with building rules and safe site conditions
ensuring that end recipients follow acceptance procedures (signature/OTP where required)

If a failure is caused by Business Customer-provided information or End Recipient unavailability, the claim may be denied and fees may apply under other policies.

8) Indemnification (business customer)

To the fullest extent permitted by law, Business Customers agree to indemnify and hold harmless Muvr and its affiliates from claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

Business Customer’s products, packaging, labeling, or instructions
violations of law by Business Customer or End Recipients
claims by End Recipients against Muvr arising from Business Customer’s booking instructions or failures
transport or disposal of prohibited items provided by Business Customer

This does not apply to the extent prohibited by law or caused solely by Muvr’s willful misconduct.

9) Limitation of liability (business)

To the fullest extent permitted by law and unless a separate written agreement states otherwise:

Muvr’s total liability for any Claim is limited to the amount paid for the specific booking giving rise to the Claim (or the Damage Protection cap where applicable), and
Muvr is not liable for indirect, incidental, special, consequential, or punitive damages.

Nothing in this Addendum limits liability that cannot be limited under applicable law.

10) Subrogation and cooperation

Business Customers agree to cooperate with reasonable requests for:

documentation, statements, and inspection access
insurance coordination and subrogation processes where applicable

Where Business Customer has insurance coverage, Business Customer should pursue claims through its insurer first where appropriate.

11) No waiver; reserved rights

Failure to enforce any provision does not waive Muvr’s rights. We may deny claims where fraud is suspected, where evidence is insufficient, or where claims are outside deadlines.

12) Changes to this Addendum

We may update this Addendum at any time. Updates will be reflected by the “Last Updated” date above. Continued use of the Platform after updates constitutes acceptance of the revised Addendum to the extent permitted by law.