Business Terms of Service

Last Updated: March 15, 2025 These Business Terms of Service (the “Business Terms”) are published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and govern access to and use of business features, business accounts, and business programs made available through our websites, mobile applications, APIs, and related services (the “Platform”) by business customers, merchants, partners, organizations, and other entities (collectively, “Business Customers,” “Customer,” “you,” or “your”). By creating a business account, authorizing users, booking Services, accepting invoices, using business billing features, using business dashboards, accessing APIs, or otherwise using business features, you agree to these Business Terms, our general Terms, and all referenced policies (collectively, the “Agreement”). If you do not agree, do not use business features. If you have a separate written agreement with Muvr (e.g., MSA, SOW, enterprise agreement) that expressly governs your relationship, that agreement controls to the extent of conflict.

1) Definitions

Business Customer / Customer: The legal entity enrolling in or using business features.
Authorized Users: Employees, contractors, agents, or other persons authorized to use the Platform under Customer’s account.
Services: Services arranged through the Platform, including Moves, Deliveries, and Junk Removal.
Business Features: Dashboards, team management, centralized billing, invoicing, API access, reporting, merchant tools, and related features.
Order / Booking: A request for Services submitted through the Platform.
End Recipient / Site Contact: The individual receiving a delivery or acting as the on-site contact for a booking.
Business Data: Data submitted by Customer or generated through Customer’s use of business features, including booking details and user activity.

2) Relationship of the parties; platform role

Muvr is a marketplace platform that connects customers with independent service providers (“Providers”). Providers are independent contractors and not employees, agents, or representatives of Muvr. Customer is responsible for:

its products and property (where applicable)
the conduct of its Authorized Users
accuracy of booking information and instructions
compliance with all laws applicable to its operations

Nothing in these Business Terms creates a partnership, franchise, joint venture, employment relationship, fiduciary duty, or agency relationship.

3) Account creation, verification, and authorized users

A) Business account requirements

Customer must provide accurate and current:

legal entity name and address
authorized signer details
billing contacts
tax information (EIN/VAT) where applicable

We may require verification (including identity and business verification) and may deny or revoke access for compliance or risk reasons.

B) Authorized users and permissions

Customer is responsible for:

maintaining access controls and permissions
ensuring Authorized Users comply with all policies and laws
promptly removing access for former personnel
maintaining strong credentials and security practices

Customer is responsible for all actions taken through its account, including actions by Authorized Users.

4) Use of Services; booking responsibilities

Customer must ensure bookings are accurate and lawful, including:

correct addresses, unit numbers, and access instructions
correct recipient information and contact details
accurate item descriptions, weights, and special handling instructions
correct service level selection
compliance with prohibited and restricted item rules

Customer must not use Services for illegal activity, prohibited items, unlawful disposal, or unsafe requests.

5) Site requirements and safety

Customer must provide safe and lawful site conditions for Providers, including:

safe access, clear paths, and safe lighting
secured pets and hazard mitigation
compliance with building rules, reservations, and COI requirements
lawful loading/parking access when required

If a job cannot proceed safely due to Customer-controlled conditions, fees may apply and the booking may be treated as inaccessible under applicable policies.

6) Business billing, invoicing, payment terms

Business billing is governed by:

Business Billing and Invoicing Policy, and/or
Program Details in the Platform, and/or
any separate written agreement

Customer agrees to:

pay all undisputed amounts when due
maintain valid payment methods or invoicing arrangements
pay applicable taxes and fees unless a valid exemption applies
comply with dispute timelines

We may suspend business features for non-payment or elevated risk.

7) Disputes and claims (business rules)

Business claims and disputes are governed by:

Business Claims and Liability Addendum
Claims Process and Evidence Standards
Complaint and Dispute Intake Policy
Refund Policy
service-specific policies (Moves/Deliveries/Junk)

Customer must submit disputes and claims within required deadlines, with required evidence. Late or unsupported claims may be denied.

8) Refunds, credits, and adjustments

Refunds and credits for business bookings are governed by:

Refund Policy
Cancellation Policy
No Show and Inaccessible Job Policy
Business Billing and Invoicing Policy
any controlling written agreement

We may issue invoice credits instead of cash refunds where appropriate and permitted.

9) API, integrations, and data responsibilities

If Customer uses APIs or integrations, Customer also agrees to:

API and Integrations Terms

Customer is responsible for:

secure credential handling and key management
correct data mapping and configuration
preventing duplicate orders and erroneous dispatches
monitoring integration errors
compliance with privacy laws and End User consents

10) Data protection; Business DPA

Where Muvr processes personal data on Customer’s behalf, Customer agrees to the Business Data Processing Addendum (DPA). Customer is responsible for providing required notices to End Recipients and for maintaining lawful bases and consents where required.

11) Intellectual property

Customer retains rights to its data and content. Muvr retains all rights to the Platform, APIs, and Muvr Materials. Customer grants Muvr a limited license to use Customer content and data solely to provide, maintain, and improve business features, prevent fraud, support safety, and comply with law, consistent with our policies.

12) Compliance with laws

Customer is responsible for compliance with all laws applicable to its business and its use of Services, including:

labor and employment laws for its workforce
consumer protection laws
privacy and marketing laws
regulated goods laws
disposal and environmental laws (where applicable)

Customer must not request Providers to violate laws, trespass, or ignore building rules.

13) Suspensions, limits, and termination

We may suspend or terminate business features or accounts for:

non-payment or repeated late payment
fraud or suspected abuse
prohibited items violations
repeated safety incidents caused by Customer-controlled conditions
security compromise or risk
legal compliance requirements

Upon termination:

Customer must stop using business features
outstanding amounts remain due
certain obligations survive (payment, indemnity, limitations, confidentiality where applicable)

14) Disclaimers

To the fullest extent permitted by law:

the Platform and business features are provided “as is” and “as available”
we do not guarantee availability, service acceptance, or delivery times
we do not guarantee that a specific Provider will accept any booking

15) Limitation of liability

To the fullest extent permitted by law and unless a written agreement states otherwise:

Muvr is not liable for indirect, incidental, special, consequential, or punitive damages
Muvr’s total liability arising from the Services is limited to the amounts paid for the specific booking giving rise to the claim (or applicable policy cap)

Nothing in these Business Terms limits liability that cannot be limited under applicable law.

16) Indemnification

To the fullest extent permitted by law, Customer agrees to indemnify and hold harmless Muvr and its affiliates from claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

Customer’s booking instructions or inaccuracies
Customer products, packaging, labeling, or warranties
Customer’s violation of law or these Business Terms
Customer’s misuse of data or integrations
prohibited items tendered by Customer

This does not apply to the extent caused solely by Muvr’s willful misconduct.

17) Changes to these Business Terms

We may update these Business Terms at any time. Updates will be reflected by the “Last Updated” date above. Continued use of business features after updates constitutes acceptance of the revised Business Terms to the extent permitted by law.