[vc_row][vc_column][vc_column_text uncode_shortcode_id=”907325″]

Compliance with Local Moving and Transportation Laws Policy

Last Updated: March 15, 2025

This Compliance with Local Moving and Transportation Laws Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to all use of our websites, mobile applications, and related services (the “Platform”) and all services arranged through the Platform, including Moves, Deliveries, Junk Removal, and Courier or delivery-type services (collectively, “Services”).

This policy sets expectations for compliance with applicable laws and regulations governing moving, hauling, delivery, transportation, disposal, and related activities. It applies to Providers (Movers, Haulers, Couriers), customers, business users, merchants, and partners as applicable. It supplements provider agreements, Vehicle Compliance Policy, Restricted and Prohibited Items Policy, Junk Removal Environmental and Disposal Policy, and safety policies.

Laws vary by jurisdiction. You are responsible for understanding and complying with laws that apply to you and your role. Where local law is stricter than this policy, local law controls.

1) Core principles

Services must be performed lawfully and safely.
Providers may refuse, pause, or stop a job if compliance cannot be maintained.
Customers and business users must not ask or pressure providers to violate laws or regulations.
Muvr may require documentation and may restrict Platform access for noncompliance.

2) Provider legal compliance obligations

Providers are responsible for compliance with all laws that apply to their work, which may include:

A) Licensing, permits, and operating authority

Depending on the jurisdiction and the type of service, Providers may be required to maintain:

business registration and local permits
moving company permits or household goods mover licensing
commercial operating authority and registrations
DOT or similar registrations for certain transport activities
permits for oversized loads where applicable
disposal permits or hauler registrations for junk removal where applicable

Providers must not perform services that require licensing they do not hold.

B) Insurance requirements

Providers must maintain required insurance coverage, which may include:

commercial auto insurance (for vehicle-based services)
general liability insurance
cargo or goods-in-transit insurance where required
workers compensation coverage where required by law (especially if using employees)

Muvr may require proof of insurance. Lapses may result in suspension or deactivation.

C) Vehicle and equipment compliance

Providers must comply with laws and standards related to:

vehicle registration and inspection
equipment safety and roadworthiness
load securement requirements
use of trailers and towing compliance
required safety equipment (straps, tie-downs, lights, reflectors)
hazardous materials restrictions and transport prohibitions

D) Driver compliance

Where driving is involved, Providers must:

maintain a valid driver’s license appropriate to the vehicle type
comply with traffic laws and safe driving practices
comply with any hours-of-service rules that may apply
not drive under the influence or while impaired

E) Waste handling and disposal (junk removal and hauling)

Providers must comply with environmental and disposal laws, which may include:

using permitted facilities
lawful sorting and recycling requirements
restrictions on hazardous waste and prohibited materials
documentation requirements for regulated disposal categories

Prohibited items must not be transported or disposed of through normal junk removal flows.

3) Customer and business user obligations

Customers and business users must:

provide accurate booking information (addresses, access conditions, item descriptions)
ensure legal authority to move, deliver, remove, or dispose of items
comply with building rules and obtain required move permits, reservations, or COIs
not request transport of prohibited items or illegal items
not request unlawful disposal or shortcuts
not pressure providers to violate laws, safety standards, or disposal requirements

If a job cannot proceed due to customer-caused legal compliance issues, it may be treated as a No Show or Inaccessible Job and charges may apply under applicable policies.

4) Restricted routes, special loads, and regulated goods

Some loads, items, or routes may require special compliance, including:

oversize or overweight items
loads requiring special securement or equipment
regulated goods and restricted items
cross-border transport requirements (state-to-state or international)
deliveries involving age-restricted items (where applicable)

If compliance cannot be confirmed, providers may refuse service or require changes.

5) Documentation and verification

Muvr may require Providers to submit or maintain documentation, which may include:

proof of identity and business registration
licensing or permit documentation
insurance certificates
vehicle registration, inspection, and driver documentation
disposal receipts or documentation for certain junk categories
incident reports and compliance attestations

Failure to provide requested documentation may result in suspension, limited access, or deactivation.

6) Refusal of service and safety stops

Providers may refuse, pause, or stop service when:

the job would require illegal activity or unlawful disposal
prohibited items are present
permits or access requirements are not met
the load is unsafe or cannot be secured lawfully
the job requires licensing or equipment not available
safety or compliance conditions are violated

If service is refused due to customer-provided items or conditions, cancellation/no-show rules and fees may apply.

7) Reporting and investigations

Users should report suspected legal or compliance violations through Support, including:

booking ID
location and time
description of the issue
supporting evidence where safe and lawful

Muvr may investigate and may take action based on evidence and risk.

False reporting is prohibited.

8) Enforcement

Violations may result in:

booking cancellation or refusal of service
account restrictions, suspension, or termination
provider deactivation
denial of refunds where permitted by law
reporting to regulators or law enforcement where required or appropriate

We may take immediate action where safety, legal, or compliance risk exists.

9) Policy changes

We may update this policy at any time. Updates will be reflected by the “Last Updated” date above. Continued use of the Platform after updates constitutes acceptance of the revised policy to the extent permitted by law.[/vc_column_text][/vc_column][/vc_row]