[vc_row][vc_column][vc_column_text uncode_shortcode_id=”454933″]

Damage Protection and Liability Policy

Last Updated: March 15, 2025

This Damage Protection and Liability Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to services arranged through our websites, mobile applications, and related services (the “Platform”), including Moves, Deliveries, Junk Removal, and Courier or delivery-type services (collectively, “Services”).

This policy explains (1) Muvr’s role as a marketplace platform, (2) the limited scope of damage protection that may be available, (3) customer and provider responsibilities, (4) claim deadlines and evidence requirements, (5) exclusions, and (6) important liability limitations. If a separate written agreement applies (for example, a business contract), that agreement may control for conflicts.

This policy works together with our Terms, Pricing and Fees Policy, Claims Process and Evidence Standards (if published), service-specific policies, provider agreements, and the Abandoned Property and Left Behind Items Policy.

1) Overview and Muvr’s role

Muvr facilitates Services through independent service providers (such as movers, haulers, and couriers). Muvr is a marketplace platform and does not itself perform moving, hauling, or delivery services. Providers are not Muvr employees.

We expect providers to exercise reasonable care, but real-world services involve inherent risk. Some minor wear and tear is normal during moving and hauling activity, especially in tight spaces.

To support fair outcomes, Muvr may offer limited damage protection in certain scenarios as described in this policy. This is not a comprehensive insurance policy.

2) General liability and important disclaimers

To the extent permitted by law:

Muvr does not assume responsibility for acts or omissions of independent providers.
Customers accept inherent risks of moving, hauling, and delivery-type services.
Minor scuffs, small marks, or cosmetic wear consistent with normal handling may not qualify as Damage.
Any protection under this policy is limited to the specific coverage rules, exclusions, and caps described below.
Nothing in this policy limits liability that cannot be limited under applicable law.

3) Provider responsibilities (standard of care)

Providers are expected to follow reasonable, industry-standard practices, including:

Assessing whether items can be moved safely before proceeding
Using appropriate lifting methods and equipment (dollies, straps, blankets, tie-downs where appropriate)
Securing items appropriately during transport
Taking reasonable steps to prevent damage to items in their custody during the Service Window
Communicating promptly if damage occurs
Documenting apparent pre-existing damage where feasible and safe

Failure to follow these expectations may result in enforcement under provider policies and agreements, including quality actions, deductions, or deactivation where permitted.

4) Customer responsibilities (conditions to be eligible)

To be eligible for review under this policy, you agree you will:

Properly pack and prepare items before pickup, unless packing was explicitly included in your booking
Disclose known pre-existing damage or fragility concerns before work begins
Provide safe, lawful access (clear paths, working elevators where required, legal parking and loading access)
Keep High Value Items in your personal possession and not include them in handled loads
Inspect items and areas reasonably promptly at completion and report issues within the deadlines

If you misrepresent the job scope, fail to provide safe access, or insist on unsafe handling against provider warnings (see Section 9), your claim may be denied.

5) What may be eligible for limited damage protection

A claim may be eligible for review if all of the following apply:

The damage is new, physical, and verifiable
The damage occurred during the Service Window (from Provider Arrival through completion in the Platform)
The damage is plausibly connected to the Service activities
The item or area was handled by the provider or was in the immediate work zone
The claim is submitted within the deadlines and supported by required evidence
No exclusion applies

6) Coverage categories and limits

Muvr’s limited damage protection, if approved, is subject to these coverage rules:

A) Furniture and item damage

Coverage limit: Up to $300 per booking total for approved claims.
Eligibility conditions: Damage must be caused by provider negligence or mishandling (as determined by Muvr in its reasonable discretion based on evidence) and reported on time.

B) Structural damage (walls, floors, doors, stairs, ceilings, trim, railings, elevators, building fixtures)

No coverage provided under this policy.
Structural damage is highly dependent on building conditions and access constraints. Customers should consider homeowner or renter insurance (or business property coverage) where appropriate.

C) Customer-owned vehicles

No coverage provided.
If items are loaded into a customer-owned vehicle, the customer assumes associated risk.

D) High value items

No coverage provided.
This includes, without limitation: pianos, antiques, collectibles, fine art, jewelry, cash, precious metals, firearms, rare electronics, specialty medical devices, and any item valued above $5,000 (or any lower threshold required by local law or disclosed at booking). Customers should obtain third-party insurance for high value items.

E) Lost, missing, or stolen items

No coverage provided under this policy.
See the Abandoned Property and Left Behind Items Policy and any applicable service-specific rules. Customers are responsible for supervising belongings and keeping High Value Items secured.

Muvr may deny any claim that does not meet the conditions in this policy.

7) Claim deadlines and how to file

A) Deadlines

You must report claims within the following timeframes:

All Services: within 48 hours of job completion

Claims filed after 48 hours may be denied, except where required by applicable law or where Muvr determines there is strong evidence the damage occurred during the Service Window and could not reasonably have been discovered earlier. In any case, you must report promptly upon discovery.

B) How to submit a claim

Submit through the Platform or Support and include:

booking ID and service details
description of the damage and when and how it occurred (if known)
clear photos and, if available, video of the damage
pre-service photos if available (strongly recommended)
proof of value (receipt, invoice, appraisal, or comparable market support)
at least one repair estimate where applicable

False or misleading claims are prohibited.

8) Review process, timelines, and outcomes

A) Review process

We will review claims using available evidence, which may include:

booking timeline logs (arrival, start, completion)
in-app communications and support logs
photos, videos, and provider notes
service-specific documentation (delivery photos, disposal notes)

Providers may be notified and given an opportunity to respond.

B) Timing

We aim to complete review within 7 to 10 business days, but timing may vary based on complexity and evidence availability.

C) Outcomes

If a claim is approved in whole or part, we may, in our discretion and to the extent permitted by law:

reimburse reasonable repair costs (up to the cap)
reimburse replacement costs (up to the cap), using fair market value and depreciation
offer a credit (where permitted and appropriate)
deny the claim if evidence is insufficient or an exclusion applies

We may require inspection or additional documentation. If you repair, replace, or dispose of an item before we can reasonably review or inspect it, we may deny the claim.

9) Forced movement and assumption of risk

Providers may refuse to move an item that cannot be safely moved through a space without high risk of damage or injury.

If you instruct a provider to proceed with a move after being advised that the item does not fit safely or that damage is likely, you acknowledge and agree:

you assume the risk of resulting damage to the item and surrounding property
the damage may be excluded from coverage under this policy
the provider may document your instruction in the Platform

This section does not limit liability for conduct that cannot be limited under applicable law.

10) Exclusions (not eligible)

To the extent permitted by law, the following are not covered:

pre-existing damage or weakness, normal wear and tear, or cosmetic scuffs consistent with handling
internal mechanical or electronic failures without clear external mishandling evidence
items packed or sealed by the customer (damage to contents), inadequate packaging, unlabeled fragile items
fragile materials (glass, marble, stone, porcelain) unless explicitly booked and accepted for special handling
damage caused by building conditions or constraints outside provider control (tight stairwells, narrow doorframes, uneven floors) unless evidence shows unreasonable conduct
damage caused by third parties
damage related to prohibited items, hazardous materials, or illegal activity
any structural damage, customer-owned vehicle damage, high value items, or lost/missing/stolen items as stated in Section 6

11) Limitations of liability and damages