Damage Protection & Liability Policy

Last Updated: 03/15/2025

1. Overview

Muvr Technologies, Inc. (“Muvr”) facilitates moving, hauling, and delivery services through independent service providers (Movers, Haulers, and Couriers). While we expect service providers to exercise reasonable care, Muvr is a marketplace platform and does not directly provide these services.

This Damage Protection & Liability Policy defines:

The scope of damage protection and liability limitations.
Customer and service provider responsibilities.
Exclusions from coverage.
The claims process and dispute resolution procedures.

By using Muvr, all users acknowledge and accept this policy as part of Muvr’s Terms of Use.

2. General Liability Disclaimer

Muvr is not a moving or hauling company and does not assume responsibility for damages caused by service providers.
Movers, Haulers, and Couriers are independent contractors, not employees of Muvr.
Customers accept the inherent risks of moving, hauling, and delivery services.
Customers acknowledge that some wear and tear is normal, and minor scuffs or marks do not qualify for damage claims.
Muvr’s limited damage protection applies only to certain scenarios as outlined below.

3. Service Provider Responsibilities

Service providers using the Muvr platform must:

Assess whether an item can be safely moved before proceeding.
Refuse to move items if doing so will likely cause damage to the item, property, or structure.
Use proper lifting and moving techniques to prevent damage.
Secure items properly during transport.
Notify customers immediately if an item is damaged.
Document pre-existing damage with photos before moving when applicable.

Failure to follow these industry-standard handling procedures may result in liability for damages, including deductions from future earnings.

4. Customer Responsibilities

Customers using Muvr for moving, hauling, or delivery services agree to:

Properly pack and prepare items before pickup.
Disclose pre-existing damage to any items before the job begins.
Ensure that service providers have safe access (e.g., clear pathways, working elevators, legal parking areas).
Inspect items upon delivery and report issues immediately.
Understand that Muvr does not cover damages to structures (walls, doors, floors, etc.).
Acknowledge the risk of forced item movement (see Section 7).

Customers who fail to properly package items, misrepresent an item’s condition, or insist on forced movement waive their right to file a damage claim.

5. Limited Damage Protection

Muvr offers limited damage protection under specific conditions.

Category	Coverage Limit	Conditions for Eligibility
Furniture & Item Damage	Up to $500 per job	Damage must have been caused by the service provider’s negligence and reported within 48 hours.
Structural Damage (walls, floors, doors, stairs, ceilings, etc.)	No coverage provided	Customers should file a claim with their homeowner’s or renter’s insurance.
Customer-Owned Vehicles	No coverage provided	Customers assume all risks when Movers or Haulers load items into their personal vehicle.
High-Value Items (pianos, antiques, electronics, art, jewelry, cash, etc.)	No coverage provided	Customers must purchase third-party moving insurance for any item valued over $5,000.
Lost, Missing, or Stolen Items	No coverage provided	Muvr is not responsible for misplaced or stolen items. Customers must supervise their belongings.

Muvr reserves the right to deny any claim that does not meet these conditions.

6. Filing a Damage Claim

6.1. Timeframe for Submitting a Claim

Customers must report damage claims within 48 hours of job completion.
Claims filed after 48 hours will not be considered.

6.2. How to Submit a Claim

Customers must provide:

Job ID and service details.
A written description of the damage and how it occurred.
Clear photos of the damaged item before and after.
Proof of value (e.g., receipts, appraisals, or comparable items).

6.3. Claim Review Process

Muvr’s Damage Resolution Team will investigate the claim within 7-10 business days.
The service provider will be notified and given a chance to respond.
If the claim is approved, compensation will be issued to the customer.
If the claim is denied, the decision is final unless new evidence is provided.

7. Liability Waiver for Forced Item Movement

7.1. Acknowledgment & Assumption of Risk

Service providers have the right to refuse moving an item that cannot safely fit through a space. If a customer insists that the item be moved despite a risk of damage, they assume full responsibility for any resulting damage.

7.2. Release of Liability

By requesting forced movement, the Customer agrees that Muvr, its service providers, and affiliates:

Shall not be held liable for any scratches, dents, breakage, structural damage, or other property damage that may occur.
Shall not be responsible for any repairs, replacements, or compensation for damage resulting from the customer’s request.
Shall not be responsible for damages caused by disassembly or reassembly of furniture or items.
Shall not be liable for personal injury or property damage occurring as a result of the move.

This acknowledgment is automatically agreed to upon booking a job and does not require a separate signature.

8. Additional Provisions

Policy Updates – Muvr reserves the right to modify this policy at any time.
No Waiver – Failure to enforce any part of this policy does not waive Muvr’s rights.
Governing Law – This policy is governed by the laws of the State of Delaware.

By using the Muvr platform, all users acknowledge and agree to this Damage Protection & Liability Policy.