Delivery Restricted Items Policy

Last Updated: March 15, 2025 This Delivery Restricted Items Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to delivery and courier-type services arranged through our websites, mobile applications, and related services (the “Platform”) (collectively, “Delivery Services”). This policy sets delivery-specific restrictions and rules for items that may not be transported or that require special handling, disclosure, packaging, or service level selection. It supplements (and does not replace) our global Restricted and Prohibited Items Policy, Firearms and Weapons Policy, High-Value & Specialty Item Transport Policy, Infestation and Biohazard Policy, and Deliveries Service Policy. Where this policy is stricter, it controls for Delivery Services. Laws vary by jurisdiction. You are responsible for complying with all applicable laws. Where local law is stricter than this policy, local law controls.

1) Core rules

You may not use Delivery Services to transport Prohibited Items.
Restricted Items may be refused at any time if legality, safety, or packaging cannot be confirmed.
You must accurately disclose item type and special handling needs.
Providers may refuse, pause, or stop service if Restricted or Prohibited Items are present or suspected.
If service is refused due to sender/recipient-controlled conditions, fees may apply under Fee and Pricing Policy and No Show/Inaccessible policies.

2) Prohibited items for Delivery Services (not allowed)

The following items are prohibited for Delivery Services unless explicitly authorized in writing by Muvr for a specific booking (rare) and lawful:

A) Weapons and related items

firearms and regulated firearm parts
ammunition, magazines (loaded or unloaded), primers, powder
explosives, fireworks, detonators
weapon parts or devices prohibited by law

B) Illegal and controlled substances

illegal drugs or controlled substances
drug paraphernalia intended for illegal use
any item used to facilitate illegal activity

C) Hazardous materials and regulated waste

fuels (gasoline, diesel, kerosene), fuel containers with fuel
propane tanks with contents
corrosives, acids, solvents, pesticides, unknown chemicals
industrial chemicals and laboratory materials
radioactive materials
asbestos-containing materials and regulated construction waste where prohibited
medical waste, biohazard bags, biological specimens
used needles, sharps, syringes
items contaminated with blood or bodily fluids
hazardous mold-contaminated materials requiring regulated remediation

D) Stolen goods and contraband

stolen property
counterfeit goods or contraband

E) Live animals and human remains

live animals
animal remains requiring regulated handling
human remains or body parts

3) High-value and sensitive items (not recommended; often excluded)

Delivery Services are not intended for high-value and sensitive items. These are generally not eligible for protection under damage/liability policies and may be refused, including:

cash, bearer instruments, large currency amounts
jewelry, precious metals, gemstones
rare collectibles and memorabilia
fine art, antiques, heirlooms
prescription medications and controlled medications
passports, birth certificates, and sensitive identity documents (as cargo)

Senders should keep these items in personal possession or use specialized insured carriers.

4) Restricted items (may be allowed only under conditions)

The following may be allowed only if lawful, disclosed, safely packaged, and accepted by the Provider and the Platform:

A) Batteries and electronics

lithium batteries, power banks, and devices containing lithium batteries Must be safely packaged to prevent short-circuit, damage, or fire risk.

B) Alcohol and age-restricted items

Delivery of alcohol, tobacco, nicotine products, or age-restricted goods may be prohibited or restricted depending on jurisdiction and licensing. If offered, additional verification and compliance steps may be required.

C) Perishable food and temperature-sensitive goods

Perishables may be restricted due to spoilage risk. Temperature control is not guaranteed unless explicitly offered.

D) Fragile items

Glass, ceramics, and other fragile items may be allowed only if properly packaged. Providers may refuse improperly packed fragile items.

E) Large/heavy items

Large and heavy items may require a different service level and more Providers. Courier-style one-provider deliveries may not be suitable.

5) Packaging and labeling requirements (sender responsibility)

Unless packing is explicitly included, the sender must:

securely seal packages
prevent leaks, spills, and odor release
label fragile or “this side up” items where relevant
ensure packaging can withstand normal transport conditions
ensure items can be lifted safely without risk

Providers may refuse items that are improperly packaged or that create safety risk.

6) Inspection and refusal rights

Providers may:

refuse pickup of prohibited items
refuse restricted items if packaging, legality, or safety cannot be confirmed
stop service if prohibited items are discovered mid-service
contact Support and/or authorities where required or appropriate

Providers are not required to open sealed packages, and sealed-package contents remain sender responsibility.

7) Failed delivery and enforcement outcomes

If a delivery fails or is refused due to prohibited/restricted items, inaccurate disclosure, or unsafe packaging:

the booking may be canceled or closed out
return handling may apply
fees may apply consistent with Fee and Pricing Policy and Failed Delivery policies
accounts may be restricted for repeated violations

8) Reporting and disputes

Report issues through Support and include:

booking ID
description of the item and why it is restricted/prohibited
photos where safe and lawful

False reporting is prohibited.

9) Policy changes

We may update this policy at any time. Updates will be reflected by the “Last Updated” date above. Continued use of the Platform after updates constitutes acceptance of the revised policy to the extent permitted by law.