Electronic Communications Consent Policy

Last Updated: March 15, 2025 This Electronic Communications Consent Policy explains how you agree to receive communications from us electronically and how electronic records and signatures may be used in connection with your use of the Platform and any services arranged through it. By creating an account, using the Platform, requesting services, providing services, or otherwise interacting with us electronically, you consent to this policy to the extent permitted by applicable law.

1) Scope and definitions

For purposes of this policy:

“Communications” means any disclosures, notices, agreements, authorizations, policies, updates, billing statements, receipts, booking confirmations, reminders, alerts, customer support messages, and other information related to the Platform or services.
“Electronic” means delivered through the Platform, email, text message (SMS), push notification, in app messaging, web posting, or other electronic means.
“Electronic Signature” means an electronic sound, symbol, or process attached to or logically associated with a record and executed or adopted by a person with the intent to sign, including clicking “I agree,” checking a box, typing a name, or other similar actions.

This policy applies to Communications from us and our service providers acting on our behalf, consistent with applicable law.

2) Your consent to electronic delivery

You agree that we may provide Communications to you electronically, and that electronic Communications satisfy any legal requirement that such Communications be in writing, to the extent permitted by law. We may provide Communications by:

posting them in the Platform
sending them to the email address associated with your account
sending them by SMS to the phone number associated with your account
delivering push notifications through the app
sending them through in app messaging or support channels
posting updates to our legal or policy pages with notice where appropriate

3) What you can expect to receive

Depending on your use of the Platform, Communications may include:

account creation and verification messages
booking confirmations, updates, cancellations, and service reminders
safety related alerts and incident related communications
receipts, invoices, billing notices, and payment related confirmations
customer support communications and dispute related communications
updates to policies, terms, and operational rules
fraud prevention and security notifications
legal notices where permitted electronically

4) System requirements

To access and retain Communications electronically, you need:

a device capable of accessing the internet (computer, phone, or tablet)
a current web browser or supported mobile operating system
an active email address and phone number
sufficient storage or printing capability to retain copies for your records

You are responsible for ensuring you can access Communications and for maintaining your own copies.

5) Keeping your contact information current

You agree to keep your email address, phone number, and other contact details accurate and up to date. You understand that:

we may treat Communications as delivered when sent to the contact information in your account
outdated or incorrect contact information may result in missed Communications and may affect service coordination, payment issues, or legal notice delivery
we are not responsible for delays or failures in delivery caused by factors outside our control (for example, carrier filtering, spam filters, device settings)

6) Consent to text messages and calls

Where permitted by law, you consent to receive SMS messages and phone calls related to the Platform and services, which may include:

booking coordination (arrival updates, access issues, scheduling)
account verification (one time passcodes)
receipts and payment confirmations
customer support communications
safety, fraud prevention, and security alerts

Message and data rates may apply. Message frequency varies. You understand that SMS and calls may be sent using an autodialer or similar technology where permitted by law, particularly for account verification and transactional notices.

7) Marketing communications and opt out

We may send marketing or promotional Communications only where permitted by law and consistent with your preferences. You can opt out of marketing messages by:

using unsubscribe links in marketing emails
adjusting notification settings in the Platform where available
replying STOP to marketing SMS messages where supported

Opting out of marketing Communications will not stop service related or transactional Communications (for example, booking updates, safety alerts, receipts, or legal notices).

8) Electronic records and signatures

You agree that:

agreements and authorizations can be formed electronically
clicking “I agree,” submitting a request, or similar actions can create a binding agreement
your Electronic Signature has the same legal effect as a handwritten signature, to the extent permitted by law
records of your electronic actions (including timestamps, device identifiers, IP addresses, and audit logs) may be used to evidence your consent, booking actions, approvals, and agreements

9) Paper copies

You may request a paper copy of certain Communications where required by law, subject to reasonable processing time and potential administrative fees permitted by law. Some Communications may be available only electronically. To request a paper copy, contact Support through the Platform or via the support contact methods listed on our website and specify the Communication you want.

10) Withdrawing consent

You may withdraw consent to receive Communications electronically, but doing so may limit or prevent your ability to use the Platform or receive services because electronic Communications are integral to operations. To withdraw consent, contact Support. We may require you to close your account or stop using certain features if electronic delivery is necessary to provide them. Withdrawal of consent does not affect the legal validity of Communications provided electronically before we processed your withdrawal.

11) Timing and effectiveness of notices

Communications are considered delivered when:

posted in the Platform and made available to your account, or
sent to the email address or phone number on file, even if you do not open or read them, subject to applicable law

For legal notices that must be delivered in a particular way, we will deliver them as required by applicable law.

12) Language and translations

Where we provide translations, they are provided for convenience. If there is a conflict between a translated version and the English version, the English version controls to the extent permitted by law.

13) Changes to this policy

We may update this policy from time to time. Updates will be reflected by the “Last Updated” date above. Continued use of the Platform after updates become effective constitutes acceptance to the extent permitted by law.

14) Contact

For questions about this policy or to update your contact information, contact Support through the Platform or via the support contact methods listed on our website.