Fee and Pricing Policy
Last Updated: March 15, 2025
This Fee and Pricing Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to bookings and services arranged through our websites, mobile applications, and related services (the “Platform”), including Moves, Deliveries, Junk Removal, and Courier or delivery-type services (collectively, “Services”).
This policy explains how pricing is calculated, what fees may apply, how estimates work, how and when your total may change, and how payment, tips, and disputes are handled. This policy works together with our Cancellation Policy, No Show and Inaccessible Job Policy, Refund Policy, service-specific policies, and any applicable business terms.
1) Key pricing principles
- Upfront transparency where possible: The Platform will display pricing details, fee components, and any minimums or ranges when available.
- Estimates depend on the information you provide: Your price depends on job details such as addresses, item lists, photos, volume, weight, access conditions, and timing.
- Final charges may change: The final amount may change if the actual job differs from the booked details, if additional time is required, or if additional services or fees apply under this policy or a service-specific policy.
- Reserved capacity has value: Late cancellations, no-shows, and inaccessible jobs may be charged as described in separate policies.
- No surprises by design, but real-world variability exists: Moves, deliveries, and junk services can involve conditions outside anyone’s control (traffic, elevators, access restrictions, disposal site rules). We price to account for real operating costs.
2) What you are paying for
Depending on the Service, your total price may include:
- base or minimum service charge
- labor time or task-based service charges
- distance or mileage based charges
- vehicle, equipment, and operational costs
- time-based charges such as waiting time
- disposal, dumping, recycling, or facility fees for junk services
- tolls, parking, permits, or access fees required to lawfully perform the service
- booking, platform, or service fees shown at checkout
- taxes or similar government-imposed charges where applicable
- optional add-ons you select
- tips (optional, unless explicitly included for a business program)
3) Estimates, quotes, and final price
A) Estimate types
The Platform may present pricing as one or more of the following depending on the Service and market:
- Fixed price: A set price for a defined scope, subject to changes if the scope changes.
- Estimate or range: A projected price based on your input. The final price may be higher or lower.
- Time-based pricing: Pricing based on time, with minimums and possible add-ons.
- Volume or item-based pricing: Common for junk removal, based on load size, item categories, or disposal requirements.
B) What can change the final price
Final charges may change if:
- the actual item list, volume, weight, number of stops, or job complexity differs from what was booked
- stairs, long carry, elevator restrictions, parking constraints, or access barriers were not disclosed or were materially different
- additional labor time is required due to customer-caused delays, additional scope, or building restrictions
- prohibited items or special handling items require additional steps or refusal and partial charges apply
- disposal fees, facility charges, or regulatory requirements apply
- the job requires equipment or provider resources beyond what was booked
- you request additional services during the job
If a job becomes materially different from the booking, the provider may pause service until the booking is updated or may stop service if it cannot be performed safely or legally.
4) Common fee components and when they apply
The Platform may show some or all of the following fee types.
A) Booking or platform fees
A booking or platform fee may apply to support platform operations, support, dispatch, safety systems, and payment processing. If applicable, it will be disclosed at checkout.
B) Minimum charges
Many Services have minimum charges (such as a minimum time, minimum labor, or minimum trip charge). Minimums apply even if the job finishes quickly.
C) Labor and time charges
Time-based charges may apply for labor, including loading, unloading, carry time, and service execution. If time-based pricing applies, the Platform may use clock-in and clock-out, arrival and completion, or other recorded timestamps.
D) Travel, distance, or mileage charges
Distance-based charges may apply for travel between pickup and drop-off or between stops. Some markets may also include travel time components.
E) Waiting time fees
Waiting time may be charged when the provider is ready to start or continue, but cannot due to circumstances within the customer’s control, including:
- customer not ready or not present
- access not available
- delays in releasing items
- recipient not available for deliveries
Waiting time and thresholds are further addressed in the No Show and Inaccessible Job Policy and service-specific policies.
F) Access and carry fees (moves and certain deliveries)
Additional fees may apply for conditions such as:
- stairs beyond what was disclosed
- long carry distance (distance from vehicle to door)
- elevator unavailability when required
- building restrictions that increase time (reservations, multiple elevator trips, limited loading windows)
G) Heavy or specialty item fees
Additional fees may apply for heavy items, bulky items, specialty handling, or items requiring more labor or special equipment. Examples may include safes, large appliances, oversized furniture, and specialty items listed in service policies.
H) Junk disposal and environmental fees
For junk services, pricing may include disposal or facility charges. Additional fees may apply for:
- mattresses, tires, appliances, e-waste, paint, batteries, or other regulated categories
- items requiring special disposal methods
- dump site surcharges
Prohibited items may result in refusal, partial completion, or additional handling consistent with service policies.
I) Tolls, parking, permits, and access fees
You may be charged for tolls, parking fees, permits, or similar charges that are reasonably necessary to perform the service lawfully and safely. Where feasible, these may be itemized.
J) Surge, peak demand, or market-based pricing
Pricing may vary based on demand, availability, time of day, day of week, and market conditions. If surge or peak pricing applies, it will be reflected in the price shown at booking.
K) Tips and gratuities
Tips are generally optional. If you choose to tip through the Platform, tips may be processed separately. Tips are typically non-refundable once processed, except where required by law.
L) Business billing and invoicing fees
Business accounts may be billed by invoice, may have net terms, and may be subject to business billing rules under Business Billing and Invoicing Policy.
5) Service-specific pricing notes
A) Moves
Move pricing commonly depends on:
- number of movers, time reserved, and equipment
- number of items, size, and complexity
- stairs, long carry, elevators, parking
- packing, disassembly, and reassembly if included
- delays and waiting time
If the job scope is materially larger than booked, additional charges or rescheduling may be required for safety and capacity reasons.
B) Deliveries and courier services
Delivery pricing commonly depends on:
- distance, time, and number of stops
- pickup readiness and recipient availability
- wait time at pickup or drop-off
- return handling or redelivery attempts if delivery fails
C) Junk removal
Junk pricing commonly depends on:
- volume, weight, load type, and disposal categories
- access, stairs, and labor time
- regulated disposal fees and facility constraints
Once loading begins, partial completion charges may apply and removed items may not be recoverable.
6) Authorization holds, deposits, and payment timing
To support operations and reduce fraud, we may:
- place a temporary authorization hold on your payment method for an estimated amount
- charge a deposit for certain bookings
- capture payment in stages (for example, at booking and at completion)
Authorization holds are not final charges and may drop off depending on your bank. The final captured amount may differ from the hold.
If your payment method fails, we may:
- pause or cancel service
- require an updated payment method
- pursue collections for amounts owed where permitted by law
- restrict account access until resolved
7) Scope changes during a job
If you request additional services, add stops, add items, or change scope after booking:
- your price may increase based on the applicable rates and fee components
- the provider may require the change to be reflected in the Platform before continuing
- if the change makes the service unsafe, unlawful, or infeasible, the provider may refuse or stop service
If you refuse required scope updates for a materially different job, the booking may be treated under No Show and Inaccessible Job rules where applicable.
8) Incorrect information, misrepresentation, and abuse
If you provide incorrect information that materially affects pricing or feasibility, we may:
- adjust pricing to reflect actual conditions
- require rebooking under correct scope
- apply no-show or inaccessible job rules if the job cannot proceed
- restrict your account for abuse or repeated misrepresentation
Examples include inaccurate addresses, undisclosed stairs, hidden long carry, undisclosed heavy items, incorrect junk volume, prohibited items, or unsafe site conditions.
9) Cancellations, no-shows, and fees
Cancellation fees and no-show or inaccessible job charges are governed by:
- Cancellation Policy
- No Show and Inaccessible Job Policy
Those policies may result in partial refunds, no refunds, or full charges depending on timing and circumstances.
10) Taxes and government charges
Where applicable, taxes and similar government-imposed charges may be added. Tax treatment may vary by jurisdiction and by service type. Amounts shown in the Platform may be inclusive or exclusive of tax depending on local requirements and how the Platform displays pricing.
11) Receipts, itemization, and questions
We may provide receipts or booking summaries through the Platform or by email or SMS. Where feasible, receipts may show line items such as base charges, time, distance, disposal fees, tolls, or other add-ons.
If you have questions about a charge, contact Support promptly and include the booking ID.
12) Billing disputes and dispute process
Billing disputes must be submitted through Support under the Complaint and Dispute Intake Policy. Provide:
- booking ID
- the specific charge disputed
- why you believe it is incorrect
- supporting evidence (screenshots, photos, messages)
We may deny disputes that conflict with documented booking logs, scope, or applicable policy. If you file a chargeback without using Support, we may restrict your account during investigation and may deny duplicate credits or refunds to the extent permitted by law.
13) Limits and no guarantee of pricing availability
We may change pricing, fees, minimums, and rate structures at any time, including to reflect market conditions, operational costs, safety requirements, and legal compliance. The price shown at booking controls for that booking unless:
- the job scope changes, or
- additional fees apply under this policy or service-specific policies, or
- a correction is required to address an obvious error, fraud, or misuse, to the extent permitted by law.
14) Policy changes
We may update this policy at any time. Updates will be reflected by the “Last Updated” date above. Your continued use of the Platform after updates constitutes acceptance of the revised policy to the extent permitted by law.