Hauler Terms & Conditions

Last Updated: 03/15/2025

1. Contractual Relationship

These Hauler Terms & Conditions (“Hauler Terms”) govern your access to and use of the Muvr platform as a Hauler (“Hauler” or “you”), including the applications, websites, content, products, and services (“Technology Services”) provided by Muvr Technologies, Inc., including its subsidiaries, affiliates, representatives, officers, and directors (collectively, “Muvr”).

By signing up as a Hauler on Muvr’s platform, you confirm your agreement to be bound by these Hauler Terms, as well as Muvr’s Terms of Use, Privacy Policy, and all other applicable policies.

These Hauler Terms apply to all services you provide through Muvr, including but not limited to:

Junk removal services (household items, furniture, appliances, debris, etc.)
Bulk disposal services (commercial waste, estate cleanouts, warehouse clearances, etc.)
Recycling and donation drop-offs (approved items delivered to charities or recycling centers)
General hauling services (non-hazardous item transport)

If any conflict arises between these Hauler Terms and Muvr’s Terms of Use, these Hauler Terms shall prevail solely with respect to the Hauler Services.

Important: Please review the Arbitration Agreement set forth below carefully. This agreement requires you to resolve disputes with Muvr through final and binding arbitration on an individual basis, waiving your right to a jury trial or class action.

2. Independent Contractor Relationship

As a Hauler, you acknowledge and agree that:

You are an independent contractor, not an employee, agent, or representative of Muvr.
You have full discretion to accept, reject, or ignore job requests.
You are responsible for your own taxes, insurance, and expenses incurred while using the platform.
You are not entitled to employee benefits, including but not limited to wages, overtime pay, health insurance, workers’ compensation, or retirement benefits.

Nothing in these Hauler Terms shall be construed as creating an employment relationship between you and Muvr. Muvr does not control your schedule, routes, or pricing, except as required for marketplace functionality.

3. Hauler Eligibility and Requirements

To qualify as a Hauler on Muvr, you must meet the following requirements:

3.1. Age and Legal Status

Be at least 18 years old (21+ in some jurisdictions).
Be legally authorized to work as an independent contractor in your jurisdiction.

3.2. Vehicle and Equipment Standards

Provide a commercially acceptable hauling vehicle (pickup truck, dump truck, cargo van, box truck, etc.).
Have the necessary hauling equipment (tie-downs, tarps, lifting gear, dollies, etc.).
Maintain your vehicle and equipment in safe working condition.

3.3. Background Checks and Screening

Pass a criminal background check and driving history review (where applicable).
Submit valid identification, proof of insurance, and other required documents.

3.4. Insurance Requirements

Maintain commercial auto insurance that meets state and federal requirements.
Carry general liability insurance covering property damage or bodily injury.
Understand that Muvr does not provide insurance for damages, environmental fines, or liability.

Muvr reserves the right to suspend or remove Haulers who fail to meet these requirements.

4. Hauler Responsibilities and Conduct

As a Hauler, you agree to the following professional conduct standards:

4.1. Service Expectations

Proper item removal and disposal: Ensure all collected items are legally and properly disposed of.
Adherence to local regulations: Follow all federal, state, and local waste disposal and recycling laws.
Customer communication: Be professional, courteous, and transparent in all interactions.
Secure transport: Properly secure all loads to prevent spillage, damage, or road hazards.

4.2. Prohibited Conduct

You may not:

Dispose of waste illegally, including dumping in unauthorized locations or littering.
Accept or transport hazardous materials, including toxic chemicals, explosives, radioactive waste, and biohazards.
Misrepresent your qualifications or vehicle capabilities.
Cancel jobs last-minute without a valid reason.
Engage in fraudulent activity, including requesting payment outside the platform.
Solicit customers to bypass Muvr’s platform.

Failure to comply with these standards may result in suspension or termination.

5. Payment, Fees, and Earnings

5.1. Hauler Earnings and Payouts

Muvr pays Haulers based on a fixed or dynamic pricing model, depending on job type.
Payments are processed via direct deposit on a scheduled basis.
Muvr may adjust payouts for cancellations, disputes, or non-compliance.

5.2. Service Fees and Deductions

Muvr deducts a platform service fee from each completed job.
Additional fees may apply for regulatory fines, disputes, or policy violations.

5.3. No Cash Payments

All payments must be processed through the Muvr platform.
Accepting cash payments violates Muvr’s policies and may result in account termination.

6. Liability, Damages, and Dispute Resolution

6.1. Muvr’s Limited Liability

Muvr is not responsible for damages to items hauled, environmental fines, or customer disputes.
Haulers assume full liability for any damages, improper disposal, or regulatory violations.

6.2. Damage Claims and Disputes

If a customer files a dispute, Muvr may:

Request photo evidence and proof of service.
Investigate and determine liability.
Deduct damages from the Hauler’s future payouts (if applicable).

6.3. Dispute Resolution and Arbitration

All disputes must be resolved through binding arbitration, per Muvr’s Terms of Use.
Haulers waive their right to a trial by jury or class-action lawsuits.

7. Termination and Deactivation

Muvr may suspend, restrict, or terminate your account under the following conditions:

Repeated policy violations or customer complaints.
Failure to meet performance standards (low ratings, cancellations, lateness).
Fraudulent or illegal activities.
Extended inactivity on the platform.

You may terminate your account at any time by removing your profile and ceasing to use Muvr’s services.

8. General Provisions

Changes to Terms – Muvr reserves the right to modify these Hauler Terms at any time.
Governing Law – These Hauler Terms are governed by the laws of the State of Delaware.
Severability – If any provision is found invalid, the rest remain enforceable.
No Waiver – Muvr’s failure to enforce any right does not waive that right.