High-Value & Specialty Item Transport Policy

Last Updated: March 15, 2025

This High-Value & Specialty Item Transport Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to services arranged through our websites, mobile applications, and related services (the “Platform”), including Moves, Deliveries, Junk Removal, and Courier or delivery-type services (collectively, “Services”).

This policy sets rules for items that are high-value, fragile, regulated, unusually heavy, or otherwise require special handling (“Specialty Items”). It exists to protect safety, reduce disputes, and define what is and is not supported through the Platform. This policy supplements our Restricted and Prohibited Items Policy, Large Item and Heavy Lifting policies, Safety Requirements for On Site Conditions Policy, Fee and Pricing Policy, Claims Process and Evidence Standards, and Damage Protection and Liability Policy.

1) Core principles

Not all items are eligible for transport or handling through the Platform.
Specialty Items require accurate disclosure, appropriate service level, and sometimes third-party insured handling.
Providers may refuse, pause, or stop service if Specialty Items are not properly disclosed or cannot be handled safely and lawfully.
Damage protection and liability are limited and subject to exclusions and caps in applicable policies.

2) Definitions

High-Value Item: Any single item with value above $5,000, or any item that is unusually valuable, rare, irreplaceable, or sensitive (even if under $5,000).
Specialty Item: Any item requiring special equipment, special packaging, unusual labor, special permits, or trained handling (including fragile items, oversized/heavy items, regulated items, or professional installation needs).
Declared Value: The value you provide during booking or claims submission, supported by documentation.
Specialty Service Level: A service level or booking type that includes special handling steps (for example, White Glove) or specialized crew/equipment.

3) Items that are generally not supported (must not be transported)

Unless explicitly approved in writing by Muvr for a specific booking (rare), the following are not supported through standard Services:

cash, bearer instruments, large amounts of currency
jewelry, precious metals, gemstones
collectibles and rare items (coins, trading cards, memorabilia)
fine art requiring specialized crating or climate control
antiques and heirlooms with fragile construction
firearms, ammunition, explosives, and prohibited weapons-related items
controlled substances and prescription medications
passports, birth certificates, and sensitive identity documents (as cargo)
hazardous materials, chemicals, biohazards, medical waste
live animals

Customers should keep these items in their personal possession and use specialized licensed services where appropriate.

4) Specialty Items that may require a special booking (and may be refused)

The following items may be supported only with proper disclosure and the correct service level, and may be refused at any time if safety or feasibility cannot be confirmed:

pianos, organs, and large musical instruments
safes, large gun safes, commercial cabinets
oversized sectionals, sleeper sofas, heavy appliances
glass, marble, stone, large mirrors, fragile tabletops
commercial equipment, industrial items
medical devices or specialized equipment
server racks and sensitive electronics requiring stabilization and packaging
items requiring disassembly of doors/railings or special access planning
items requiring rigging, hoisting, or cranes

If an item requires professional rigging, cranes, or specialized movers, it may not be eligible through standard Services.

5) Customer disclosure requirements (mandatory)

Before service begins, you must disclose:

item type, quantity, dimensions, and approximate weight
fragility and special handling needs
declared value for any high-value item
access conditions (stairs/steps, long carry, elevator restrictions, tight turns)
whether professional crating/packing is required
whether building rules require COIs, reservations, or special permissions

You must provide photos upon request or where required by the Platform.

Misrepresentation or nondisclosure may result in refusal, rescheduling, additional fees, or classification as inaccessible under applicable policies.

6) Packaging and preparation requirements

For Specialty Items, you are responsible for ensuring items are properly prepared unless packing/crating is explicitly included in the booking.

Requirements may include:

manufacturer packaging where available
protective padding, corner protection, and wrapping
secure boxing for smaller fragile items
disassembly where appropriate to reduce risk
securing moving parts (doors, drawers, cords)
moisture protection when weather risk exists

Providers may refuse to handle items that are not safely packaged or that present breakage risk.

7) Service level and staffing requirements

Specialty Items typically require:

higher service level (Room of Choice or White Glove)
additional providers
special equipment (dollies, straps, lift gates, sliders)
more time and careful handling steps

If booked service level or staffing is insufficient, the provider may:

require a scope update and pricing adjustment, and/or
reschedule when correct resources are available, and/or
refuse the item if it cannot be handled safely

8) High-value items and coverage limitations

High-value items are not fully covered by standard Platform protections.

Customers should arrange third-party insurance for high-value items.
Under our Damage Protection and Liability Policy, high-value items are generally excluded unless explicitly accepted under a specific written program (if offered).
For any approved reimbursement, depreciation and caps may apply.

We do not guarantee reimbursement for high-value items.

9) Proof, documentation, and chain-of-custody

For Specialty Items, we may require:

pickup photos showing condition
delivery photos showing condition and placement
signatures or passcodes for handoff where applicable
serial numbers for electronics where relevant
additional documentation for disputes

Failure to provide required documentation may limit remedies.

10) Refusal and safety stops

Providers may refuse or stop service if:

an item is prohibited or restricted
a Specialty Item was not disclosed
safe packaging is not provided
staffing/equipment is insufficient
access conditions create unsafe handling risk
customer requests forced movement
compliance with law or building rules cannot be maintained

If refusal occurs due to customer-controlled conditions, fees may apply under Cancellation and No Show/Inaccessible Job policies.

11) Claims and disputes

Claims involving Specialty Items are handled under:

Claims Process and Evidence Standards
Damage Protection and Liability Policy
Delivery Proof and Acceptance Policy (if applicable)

You must report issues within required deadlines. Late reporting may result in denial.

12) Policy changes

We may update this policy at any time. Updates will be reflected by the “Last Updated” date above. Your continued use of the Platform after updates constitutes acceptance of the revised policy to the extent permitted by law.