High-Value & Specialty Item Transport Policy

Last Updated: 03/15/2025

1. Overview

Muvr Technologies, Inc. (“Muvr”) is committed to safe and professional transport of high-value and specialty items while ensuring clear liability limitations, protection guidelines, and service provider responsibilities.

This High-Value & Specialty Item Transport Policy outlines:

• What qualifies as a high-value or specialty item.
• Customer responsibilities for preparing and insuring such items.
• Service provider limitations when handling high-value goods.
• Exclusions from Muvr’s damage protection.
• Liability waivers and disclaimers for specialty item transport.

By using Muvr, customers and service providers agree to comply with this policy and acknowledge that Muvr is not responsible for damages to high-value or specialty items unless third-party insurance is purchased.

2. Definition of High-Value & Specialty Items

High-value and specialty items require extra precautions, handling expertise, or additional protection due to their monetary worth, fragility, or size.

2.1. High-Value Items ($5,000+)

Any item valued over $5,000 is classified as high-value and requires additional insurance. These include but are not limited to:

• Fine art, antiques, sculptures, and collectibles.
• High-end furniture (e.g., luxury brands, custom-built pieces).
• Electronics & technology (e.g., high-end TVs, computers, audio systems, gaming consoles).
• Designer goods (e.g., luxury handbags, watches, jewelry, fashion items).
• Specialized or commercial equipment (e.g., medical devices, rare instruments).

2.2. Specialty Items (Fragile, Oversized, or Unique Handling Required)

Items requiring specialized transport methods or additional manpower include:

• Pianos, large safes, gun safes (weighing over 500 lbs).
• Pool tables, arcade machines, pinball machines.
• Large glass items (e.g., mirrors, aquariums, marble slabs, fragile sculptures).
• Custom-built furniture or oversized pieces that do not disassemble.
• Wine collections or temperature-sensitive items.

Muvr does not guarantee service availability for all specialty items, as handling depends on provider capabilities and equipment availability.

3. Customer Responsibilities

Customers transporting high-value or specialty items must take specific precautions before requesting service.

3.1. Mandatory Pre-Move Preparations

Customers must:
✔ Properly pack and secure high-value and fragile items using protective wrapping, crates, or cushioning.
✔ Measure doorways, stairwells, and pathways to ensure the item can be moved without damage.
✔ Disclose the nature and value of the item before booking to ensure proper handling.
✔ Hire additional specialists if required for unique handling (e.g., professional piano movers).

3.2. Third-Party Insurance Requirement for High-Value Items ($5,000+)

• Muvr requires customers to purchase third-party moving insurance for any item valued over $5,000.
• If a customer chooses not to insure the item, they waive their right to any damage claims against Muvr or the service provider.
• Customers must provide proof of third-party insurance upon request if filing a claim.

Failure to follow these responsibilities may result in job cancellation, additional fees, or limited liability.

4. Service Provider Limitations & Responsibilities

Service providers handling high-value and specialty items must:
✔ Assess whether they can safely transport the item before proceeding.
✔ Use proper equipment (e.g., dollies, harnesses, lifting straps) for heavy or fragile items.
✔ Secure items properly during transport to minimize risk.
✔ Notify customers of any potential risks before moving an item.
✔ Document pre-existing damage with photos before transport.

4.1. Right to Refuse Unsafe or Unprepared Items

Service providers have the right to refuse transport of any high-value or specialty item if:

• The item exceeds their equipment or handling capabilities.
• The customer fails to properly pack or secure the item.
• The item is too large or heavy to move safely without additional manpower.
• The item is not insured and poses a high risk of damage.

Muvr does not require service providers to accept jobs involving high-value or specialty items, and availability may be limited by provider expertise.

5. Liability Limitations & Exclusions

Muvr offers limited damage protection for high-value and specialty items only when damages are caused by provider negligence and the customer has third-party insurance.

Muvr reserves the right to deny any claim that does not meet these conditions.

6. Filing a Damage Claim

6.1. Timeframe for Submitting a Claim

• Customers must report damage claims within 48 hours of job completion.
• Claims filed after 48 hours will not be considered.

6.2. How to Submit a Claim

Customers must provide:

1. Job ID and service details.
2. A written description of the damage and how it occurred.
3. Clear photos of the damaged item before and after.
4. Proof of value (e.g., receipts, appraisals, insurance documentation).
5. Proof of third-party insurance (if applicable).

6.3. Claim Review Process

• Muvr’s Damage Resolution Team will investigate the claim within 7-10 business days.
• If the claim is approved, compensation will be issued up to the policy limit.
• If the claim is denied, the decision is final unless new evidence is provided.

7. Additional Provisions

• Policy Updates – Muvr reserves the right to modify this policy at any time.
• No Waiver – Failure to enforce any part of this policy does not waive Muvr’s rights.
• Governing Law – This policy is governed by the laws of the State of Delaware.

By using Muvr, customers and service providers acknowledge and agree to this High-Value & Specialty Item Transport Policy.