Junk Removal Prohibited Items Policy

Junk Removal Prohibited Items Policy

Last Updated: March 15, 2025 This Junk Removal Prohibited Items Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to junk removal and hauling services arranged through our websites, mobile applications, and related services (the “Platform”) (collectively, “Junk Removal Services”). This policy identifies items that are not accepted for junk removal, hauling, transport, or disposal through the Platform (“Prohibited Items”) and explains what happens if Prohibited Items are present. This policy supplements our Restricted and Prohibited Items Policy, Infestation and Biohazard Policy, Firearms and Weapons Policy, Junk Removal Environmental and Disposal Policy, Hauler Addendum, Safety Requirements for On Site Conditions Policy, No Show and Inaccessible Job Policy, Fee and Pricing Policy, and Incident Reporting Policy. Where this policy is stricter, it controls for Junk Removal Services. Laws vary by jurisdiction. You are responsible for complying with applicable laws. Where local law is stricter than this policy, local law controls.

1) Core rules

  • Prohibited Items may not be placed in junk piles, staged areas, or removal zones.
  • Providers may refuse, pause, or stop service if Prohibited Items are present or suspected.
  • If Prohibited Items are discovered, Providers will not handle them and may initiate a Safety Stop.
  • If service is refused or stopped due to customer-controlled conditions, charges may apply under the Fee and Pricing Policy and No Show and Inaccessible Job Policy.
  • Prohibited Items must be removed and disposed of through lawful, authorized channels.

2) Prohibited items (not accepted)

The following categories are prohibited for Junk Removal Services (non-exhaustive):

A) Firearms, weapons, ammunition, and explosives

  • firearms and regulated firearm parts
  • ammunition (all types), primers, black powder
  • magazines (loaded or unloaded)
  • explosives, fireworks, detonators, blasting caps
  • grenades, bombs, or similar devices

B) Illegal drugs and controlled substances

  • illegal drugs or controlled substances
  • drug paraphernalia intended for illegal use
  • items used to facilitate illegal activity

C) Hazardous chemicals and hazardous materials

  • gasoline, diesel, kerosene, lighter fluid
  • propane tanks with contents, compressed fuel containers
  • pesticides, herbicides, industrial chemicals, solvents, acids, corrosives
  • unknown liquids or unlabeled chemical containers
  • reactive materials, oxidizers, pressurized chemical containers
  • radioactive materials

D) Medical waste and biohazards

  • used needles, syringes, sharps
  • medical waste, biohazard bags
  • blood, bodily fluids, feces, urine-soaked items
  • contaminated PPE or contaminated materials
  • biological specimens

E) Asbestos, lead, and regulated construction waste (where applicable)

  • asbestos-containing materials
  • lead paint waste and regulated lead-contaminated materials
  • other regulated construction waste requiring licensed abatement

F) Human remains and certain animal waste

  • human remains or body parts
  • animal remains requiring regulated handling

G) Highly contaminated or infested items

  • items heavily contaminated by biohazards
  • items with active infestation when unsafe to handle (bed bugs, fleas, roaches, rodents) (See Infestation and Biohazard Policy.)

H) Stolen goods and contraband

  • stolen property
  • counterfeit goods or contraband

3) Regulated but sometimes accepted items (not prohibited, but special rules apply)

Some items are not prohibited but may require special handling and additional fees and may be refused based on facility rules, including:
  • e-waste (TVs, monitors, computers)
  • batteries
  • paint
  • appliances (refrigerants)
  • tires
  • mattresses/box springs
  • construction debris categories
These are governed by the Junk Removal Environmental and Disposal Policy. Customers must disclose these categories before pickup.

4) What happens if prohibited items are present

If Prohibited Items are present or suspected:
  • the Provider may stop work immediately and initiate a Safety Stop
  • the Provider will not handle Prohibited Items
  • the Provider may require the customer to remove Prohibited Items from the removal area before continuing
  • the job may be canceled, rescheduled, or partially completed depending on safety and feasibility
  • Support may be contacted for escalation and documentation
In some cases, we may contact authorities where required or appropriate (for example, explosives or illegal drugs).

5) Customer responsibilities (required)

Customers must:
  • remove Prohibited Items from all removal areas before service begins
  • not mix Prohibited Items into junk piles or bags
  • disclose suspected hazards in advance
  • supervise sorting and confirm “remove” vs “do not remove” areas
  • use lawful channels for disposal of Prohibited Items
If a customer knowingly conceals Prohibited Items, it may be treated as a serious safety violation and may result in account enforcement.

6) Fees, delays, and close-outs

If service is delayed, stopped, or cannot proceed due to Prohibited Items within the customer’s control:
  • fees may apply for waiting time, arrival, and reserved capacity
  • the booking may be treated as a No Show or Inaccessible Job
  • refunds may be denied to the extent permitted by law
Fees and outcomes are governed by the Fee and Pricing Policy and No Show and Inaccessible Job Policy.

7) Reporting and documentation

Providers and customers should report Prohibited Item issues through Support and include booking ID and details. Providers may document conditions with photos where safe and lawful. False reporting is prohibited. If there is immediate danger, contact local emergency services first.

8) Enforcement

Violations may result in:
  • refusal of service or booking cancellation
  • account restrictions, suspension, or termination
  • provider deactivation
  • payout holds or offsets where permitted
  • referral to regulators or law enforcement where appropriate
Illegal dumping or hazardous waste violations may result in immediate enforcement.

9) Policy changes

We may update this policy at any time. Updates will be reflected by the “Last Updated” date above. Continued use of the Platform after updates constitutes acceptance of the revised policy to the extent permitted by law.
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