Junk Removal Service Policy

Last Updated: March 15, 2025

This Junk Removal Service Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to customers, business users, and Providers who use our websites, mobile applications, and related services (the “Platform”) to arrange or perform junk removal and hauling services (collectively, “Junk Removal Services”).

This policy explains how Junk Removal Services work, what is included and not included, curbside vs in-home removal options, disposal and environmental rules, prohibited items, pricing and scope rules, and key liability limitations. This policy supplements our Fee and Pricing Policy, Cancellation Policy, No Show and Inaccessible Job Policy, Junk Removal Environmental and Disposal Policy, Junk Removal Prohibited Items Policy, Restricted and Prohibited Items Policy, Infestation and Biohazard Policy, Claims Process and Evidence Standards, and Refund Policy.

1) Service overview and Muvr’s role

Muvr facilitates Junk Removal Services through independent Providers. Muvr is a marketplace platform and does not itself provide junk removal services.

Junk Removal Services may include removal of household items, furniture, appliances, yard debris, and other eligible items, subject to local laws, facility rules, and Platform availability.

2) Service options (curbside vs in-home removal)

Junk Removal Services may be offered with one or more service options shown in the Platform:

Curbside Pickup: Items are staged at curb/driveway edge or nearest lawful safe loading point. Providers are not required to enter buildings or navigate interior paths.
In-Home Removal (where offered): Providers remove items from inside the home/building, subject to safe access and site conditions. Additional labor and safety requirements apply.
Special Handling (where offered): Includes additional care steps for heavy, bulky, or regulated categories, as disclosed at booking.

Service option impacts staffing, time, and pricing. Providers may refuse unsafe access paths or prohibited requests regardless of option.

3) Booking requirements and accuracy

Customers must provide accurate:

pickup address and access instructions (gates, parking, stairs, elevator rules)
junk type, categories, and volume (photos may be required)
regulated categories (mattresses, tires, appliances, e-waste, paint, batteries)
service option selection (curbside vs in-home)
notes about hazards (infestation, mold, sharp debris, unknown liquids)

If information is inaccurate or incomplete, service may be delayed, require scope changes, or be rescheduled, and fees may apply.

4) Customer responsibilities (required)

Customers must:

clearly separate “remove” vs “do not remove” items and areas
remove valuables and keep high-value items in personal possession
ensure safe access and clear pathways (especially for in-home removal)
secure pets and remove hazards
disclose known infestations or biohazards
ensure items are ready and accessible at the scheduled time
not include prohibited items in junk piles

Once loading begins, items may be mixed, compacted, and transported quickly; recovery is not guaranteed.

5) Prohibited items and hazardous conditions

Junk Removal Services may not be used to remove or dispose of Prohibited Items. See Junk Removal Prohibited Items Policy and Restricted and Prohibited Items Policy.

If prohibited items, biohazards, or unsafe conditions are present:

Providers may stop work and initiate a Safety Stop
the job may be refused, rescheduled, or partially completed
fees may apply depending on responsibility and applicable policies

6) Environmental and disposal compliance

Providers dispose of junk using lawful facilities and processes. See Junk Removal Environmental and Disposal Policy.

Key points:

illegal dumping is strictly prohibited
regulated categories may require special fees and facility routing
donation and recycling are not guaranteed due to facility rules and item condition
facilities may reject items; alternative lawful disposal may be required

7) Pricing, scope changes, and additional fees

Junk Removal pricing depends on:

volume and weight
categories and regulated disposal fees
access conditions (stairs, long carry, building restrictions)
labor required and service option (curbside vs in-home)

Additional fees may apply for:

greater volume than booked
regulated categories not disclosed
heavy items or special handling
stairs/long carry not disclosed
waiting time due to customer delays
return trips due to access failure

All charges are governed by the Fee and Pricing Policy and the amounts shown in the Platform.

If scope is materially different from booking, Providers may require a booking update or reschedule before continuing.

8) What happens if items are not ready or access is blocked

If Providers arrive and cannot perform service due to:

items not staged (curbside pickup) or not accessible (in-home)
customer not present or unreachable when needed
access blocked or unsafe conditions
prohibited items mixed into piles
the booking may be treated as a No Show or Inaccessible Job and fees may apply under applicable policies.

9) Damage, liability, and recovery limitations

Junk removal involves heavy lifting, loading, and transport. To the fullest extent permitted by law:

Muvr does not guarantee recovery of items once loaded
we are not responsible for items accidentally placed in removal areas
structural damage is not covered under the Damage Protection and Liability Policy
minor scuffs consistent with removal activity may not qualify as damage

Damage claims must follow the Claims Process and Evidence Standards and applicable deadlines.

Nothing in this policy limits liability that cannot be limited under applicable law.

10) Claims, disputes, and reporting deadlines

Disputes and claims are handled under:

Claims Process and Evidence Standards
Complaint and Dispute Intake Policy
Refund Policy

Report issues promptly. Late reporting may limit remedies.

11) Enforcement

Violations may result in:

cancellation or refusal of service
account restrictions or termination
provider deactivation
denial of refunds where permitted
referral to regulators or law enforcement where appropriate

12) Policy changes

We may update this policy at any time. Updates will be reflected by the “Last Updated” date above. Continued use of the Platform after updates constitutes acceptance of the revised policy to the extent permitted by law.