Mover Addendum
Last Updated: March 15, 2025
This Mover Addendum is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”). This addendum applies to Providers who perform moving services (“Movers”) through our websites, mobile applications, and related services (the “Platform”). It supplements and is incorporated into the Provider Platform Agreement (if published) and all Provider policies.
If there is a conflict between this Mover Addendum and another Provider policy, the stricter safety/compliance standard applies, and any controlling written agreement or applicable law governs where required.
1) Scope of moving services
Moving services may include, depending on what is booked:
- loading and unloading of household or commercial goods
- transport between locations
- basic placement consistent with service level (curbside/doorstep/room-of-choice/white glove)
- basic disassembly/reassembly only if explicitly included and safe to perform
- limited packing services only if explicitly included
Movers must perform only the services shown in the booking details and must not perform prohibited services or handle prohibited items.
2) Professional standards and customer property care
Movers must meet the standards in the Performance Standards Policy, including:
- using moving blankets and padding for protection
- using stretch/plastic wrap where appropriate
- using straps/tie-downs to prevent shifting
- avoiding dragging items across floors
- avoiding unsafe stacking and improper loading
- maintaining clean equipment and safe work practices
Movers must protect common areas and building features when feasible (elevators, door frames, hallways), consistent with booking scope and safety.
3) Pre-existing damage documentation and customer acknowledgment
Movers must:
- inspect for obvious pre-existing damage where feasible (without opening sealed boxes)
- document pre-existing conditions with photos/video where safe and lawful
- notify the customer promptly through Platform channels
- obtain customer acknowledgment to proceed where the Platform supports it or as directed by Support
If an item appears structurally compromised or likely to fail, Movers must not proceed with unsafe handling and must follow safety stop procedures.
4) Required equipment and minimum operational readiness
Movers must have and use appropriate equipment for the booking, which may include:
- dollies/hand trucks, furniture sliders
- moving blankets, wrap, straps/tie-downs
- basic tools for disassembly/reassembly if included (screwdrivers, Allen keys, wrenches)
- lift gates/ramps where required for heavy items
- PPE (gloves, closed-toe shoes, high-vis where needed)
Movers must not accept or begin a job they cannot complete safely with available equipment.
5) Heavy items, staffing, stairs, and safe handling
Movers must comply with:
- Large Item and Heavy Lifting Policy (Provider Standard)
- Safe Lifting and Moving Policy
- Worksite Safety Stop Policy
Key moving requirements:
- do not perform unsafe lifts
- do not force items through doorways or tight turns
- require correct staffing for overweight items
- stop and escalate when stairs/steps or long carry materially changes the job
- document mismatches and require scope updates or reschedule
6) Inventory, labeling, and customer-packed items
Movers must not open sealed boxes, luggage, safes, or personal containers unless explicitly authorized and safe.
For customer-packed items:
- Movers are not responsible for hidden contents or internal breakage due to inadequate packing.
- Movers may refuse poorly packed boxes that cannot be moved safely without risk of collapse or breakage.
Movers should encourage customers (when appropriate and professional) to:
- label fragile items
- keep high-value items with them
- stage items for access
7) Prohibited items and restricted items (moving)
Movers must not transport or handle prohibited items, including:
- firearms and ammunition
- illegal drugs and controlled substances
- hazardous materials (fuels, chemicals)
- biohazards and contaminated items
- items prohibited by local law
If prohibited items are discovered:
- initiate a safety stop
- do not handle the items
- contact Support and document
8) Building rules, COIs, and access coordination
Movers must comply with building rules and safety procedures, including:
- elevator reservations and time windows
- loading dock rules and parking restrictions
- COI requirements where applicable
If a building requires documentation or access that is not available, Movers must pause and follow the No Show/Inaccessible Job process as appropriate.
Movers must not unlawfully block fire lanes or emergency access.
9) Claims prevention and incident reporting
Movers must:
- document high-risk items and access constraints
- take reasonable completion photos where required
- report incidents promptly (injury, property damage, near-miss, threats) under Incident Reporting Policy
- cooperate with investigations and preserve evidence
Movers must not attempt to “fix” damage disputes off-platform. All disputes must be routed through Support.
10) Customer disputes and professionalism
Movers must:
- remain calm and professional
- avoid arguing, threats, or retaliation
- avoid requesting off-platform payments
- avoid coercion related to tips, reviews, or claims
If conflict escalates, Movers must initiate a safety stop and contact Support.
11) Compliance and legal requirements
Movers are responsible for:
- compliance with local moving and transportation laws
- maintaining required licensing, permits, and insurance
- lawful disposal rules (if move includes junk removal add-on)
Movers must not represent themselves as Muvr employees or as an entity they are not.
12) Enforcement
Violations of this addendum or related policies may result in:
- required retraining
- job-type restrictions (weight limits, stair restrictions)
- payout holds or deductions where permitted
- suspension or permanent deactivation
Severe violations (theft, violence, harassment, discrimination, fraud, unsafe handling) may result in immediate deactivation.
13) Changes to this addendum
We may update this addendum at any time. Updates will be reflected by the “Last Updated” date above. Continued use of Provider features after updates constitutes acceptance of the revised addendum to the extent permitted by law.