Provider Identity Verification Policy

Last Updated: March 15, 2025

This Provider Identity Verification Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to Providers (including Movers, Haulers, and Couriers) who access or use Provider features through our websites, mobile applications, and related services (the “Platform”) and perform services arranged through the Platform (“Services”).

This policy explains identity verification requirements, what information may be collected, how verification works, when re-verification may occur, and what happens if verification fails. This policy supports safety, fraud prevention, legal compliance, and Platform integrity. It supplements the Provider Platform Agreement (if published), Background Check and Screening Policy, Anti Fraud Policy, Payment, Payouts, Holds, and Deductions Policy, and Deactivation and Appeals Policy.

1) Core principles

Providers must be who they claim to be.
Identity verification is required to protect customers, Providers, and the Platform from fraud and account misuse.
Verification methods may vary by jurisdiction, role, and risk profile.
We may use third-party verification vendors.
Failure to complete verification may result in inability to access Provider features or receive payouts.

2) What identity verification may include

Depending on role, jurisdiction, and legal requirements, identity verification may include:

legal name, date of birth, and contact verification
government-issued ID capture and verification (driver’s license, passport, state ID)
selfie/liveness checks (photo or video to confirm the person is present)
comparison of selfie to ID photo (where supported)
address verification or proof of residence (where permitted)
tax identity verification (for example, W-9 information, where applicable)
business verification for business Providers (business registration, EIN, authorized signer verification)
device, phone, and email verification
fraud and risk checks to prevent synthetic identity and account takeover

We do not guarantee that every Provider will go through the same steps.

3) When verification is required

Verification may be required:

during onboarding before activation
before enabling certain service categories or higher-risk jobs
before enabling instant payouts or certain payout methods
periodically during Provider use of the Platform
when suspicious activity is detected
after account recovery or device changes
after reports of account sharing, impersonation, or fraud
when required by law, partners, or payment processors

4) Provider obligations

Providers must:

provide accurate, complete, and truthful information
use their own identity and documents (no borrowed, altered, or fake documents)
keep account information current
complete verification steps promptly when requested
cooperate with reasonable follow-up verification requests

Identity misrepresentation is a serious violation and may result in permanent deactivation.

5) Account sharing and unauthorized access prohibited

Providers may not:

share accounts, credentials, or devices used to access Provider features in a way that allows another person to perform services under their identity
allow anyone else to accept or perform jobs using their account
sell, rent, or transfer their account
use another person’s account

If the Platform detects or suspects account sharing or impersonation, we may immediately suspend access and initiate investigation.

6) Verification failures and mismatches

Verification may fail for reasons including:

ID document cannot be validated
selfie/liveness checks do not match
information is inconsistent across records
suspected synthetic identity, stolen identity, or fraud signals
duplicate accounts or identity reuse across multiple accounts
refusal to complete requested steps

If verification fails, we may:

deny activation
suspend or deactivate Provider access
restrict job access
place holds on payouts
require additional verification or documentation

7) Re-verification and spot checks

To protect safety and prevent account misuse, we may require re-verification, including:

periodic selfie checks
verification before high-value jobs
verification after long periods of inactivity
verification after device changes or unusual login patterns

Failure to complete re-verification may result in temporary suspension until completed.

8) Data handling and privacy

We handle verification data consistent with our Privacy Policy and applicable law. We may share data with:

identity verification vendors
background screening vendors
payment processors and fraud prevention vendors
regulators or law enforcement where required or permitted

We limit access to verification data to personnel with a need to know.

We may retain verification records as needed for:

fraud prevention and security
legal compliance
dispute resolution and audits
payment and tax compliance

Retention periods may vary.

9) Appeals and corrections

If you believe your identity verification failed due to an error, you may contact Support to request review. We may require additional documentation.

We may decline verification if we cannot validate identity or if fraud risk remains, and we are not required to disclose specific fraud detection methods.

Providers may have additional rights under the Deactivation and Appeals Policy and applicable law.

10) Enforcement

Violations may result in:

denial of activation
suspension or deactivation
payout holds or offsets under applicable policies
referral to law enforcement where appropriate

11) Policy changes

We may update this policy at any time. Updates will be reflected by the “Last Updated” date above. Continued use of Provider features after updates constitutes acceptance of the revised policy to the extent permitted by law.