Restricted and Prohibited Items Policy

Last Updated: March 15, 2025 This Restricted and Prohibited Items Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to use of our websites, mobile applications, and related services (the “Platform”) and to all services arranged through the Platform, including Moves, Deliveries, Junk Removal, and Courier or delivery-type services (collectively, “Services”). This policy explains what items are not allowed (prohibited) and what items may be allowed only under limited conditions (restricted). It exists to protect safety, comply with laws and regulations, and prevent misuse of the Platform. This policy supplements our Acceptable Use Policy, Zero Tolerance Policy, Firearms and Weapons Policy, Infestation and Biohazard Policy, and service-specific policies. Laws vary by jurisdiction. You are responsible for complying with all applicable laws. Where local laws are stricter than this policy, local laws control.

1) Core rules

You may not request, attempt to transport, deliver, move, remove, or dispose of Prohibited Items through the Platform.
Restricted Items may be refused at any time if safety, legality, or feasibility cannot be confirmed.
Providers may refuse, pause, or stop service if Prohibited or Restricted Items are present or suspected.
If service is refused or stopped due to items within your control, charges may apply under the No Show and Inaccessible Job Policy and Fee and Pricing Policy.
You must accurately disclose items and comply with packaging, labeling, and handling requirements.

2) Definitions

Prohibited Items: Items that are not allowed under this policy and may not be handled, transported, or removed through the Platform.
Restricted Items: Items that may be allowed only when lawful and when disclosed, safely packaged, and accepted by the provider and/or the Platform, and only under certain service-specific rules.
Hazardous Materials (Hazmat): Materials regulated due to flammability, toxicity, corrosivity, reactivity, pressure, or similar risks.
Controlled Substances: Drugs and substances regulated under law.
High Value Items: Items of unusual value or sensitivity (cash, jewelry, precious metals, fine art, collectibles, firearms, certain electronics, medications, IDs, passports).

3) Prohibited items (not allowed)

The following are Prohibited Items for all Services unless explicitly approved in writing by Muvr (rare) and lawful:

A) Illegal items and criminal activity

illegal drugs and illegal controlled substances
stolen property or items you are not authorized to transport
counterfeit goods or contraband
items used to facilitate illegal activity

B) Firearms, ammunition, explosives, and weapons-related items

firearms and regulated firearm parts
ammunition, primers, powder, loaded magazines
explosives, fireworks, detonators, blasting caps
grenades, bombs, or similar devices
weapon-related items prohibited by law

(See Firearms and Weapons Policy for additional rules.)

C) Hazardous materials and regulated waste

gasoline, diesel, kerosene, lighter fluid, fuel containers with fuel
propane tanks and pressurized fuel containers (unless empty and lawful and accepted)
chemicals, solvents, acids, corrosives, pesticides, herbicides
industrial cleaners or unknown chemicals
asbestos-containing materials, lead waste, or regulated construction waste where prohibited
radioactive materials
laboratory materials, biohazard bags, medical waste
used needles, sharps, syringes
contaminated materials involving blood or bodily fluids

(See Infestation and Biohazard Policy for additional rules.)

D) Human remains and biological materials

human remains or body parts
biological specimens
materials requiring regulated medical handling

E) Animals and animal remains

live animals (unless explicitly allowed by law and service rules; typically not supported)
animal remains, carcasses, or waste requiring regulated handling

F) Items that pose immediate safety or security risks

items that are leaking, unstable, or emitting strong fumes
items that cannot be safely handled without specialized licensing or equipment
items that are illegal or unsafe to store, transport, or dispose of

G) Certain high-risk valuables

cash, bearer instruments, large quantities of currency
precious metals and gemstones
highly sensitive personal documents and IDs when presented for transport as cargo (passports, birth certificates)
controlled prescription medications

These items should be kept in your personal possession and are not eligible for protection under damage or loss policies.

4) Restricted items (may be allowed under conditions)

The following items may be allowed only if lawful, disclosed, and safely packaged, and may be refused at any time:

A) Alcohol and tobacco products

May be restricted due to age and licensing laws and may not be supported in all markets.

B) Batteries and electronics

lithium batteries (especially loose batteries)
e-waste items May require special packaging and may be subject to junk disposal rules.

C) Paint and certain household chemicals

Some household chemicals may be allowed for moves only if properly sealed, labeled, and lawful. Junk removal may refuse these due to disposal restrictions.

D) Plants and soil

May be restricted due to pest transfer risk and agricultural rules.

E) Perishable food

May be restricted depending on delivery type, time window, and spoilage risk. We do not guarantee temperature control unless explicitly offered.

F) Oversized, extremely heavy, or specialty items

May require special handling, additional crew, equipment, or booking category. Examples include safes, pianos, hot tubs, large appliances, and industrial equipment.

G) Items requiring special permits or compliance

Items that require permits, regulated transport, or special disposal rules may be restricted or prohibited depending on jurisdiction and service type.

5) Packaging, labeling, and disclosure requirements

You must:

disclose restricted items before service begins
pack and secure items safely (sealed containers, protective packaging)
label fragile or dangerous items accurately
ensure compliance with any required legal handling and disposal rules
not conceal prohibited items inside other boxes or containers

Providers may refuse to handle items that appear unsafe, leaking, improperly packed, or suspicious.

6) Provider rights and service refusal

Providers may refuse, pause, or stop service if:

prohibited items are present or suspected
restricted items are not disclosed or are not safely packaged
handling would violate law or disposal rules
the job site presents safety hazards related to the items

If a provider refuses service due to items within your control, the booking may be treated as a No Show or Inaccessible Job and charges may apply up to 100% of Order Value under applicable policies.

7) Disposal and junk removal specific rules

Junk removal involves disposal site restrictions. Many items are prohibited or restricted due to environmental laws. Customers must not place prohibited items into removal piles. If prohibited items are discovered:

the provider may stop service
the provider may require removal of prohibited items from the pile
the job may be canceled or partially completed
additional fees may apply for lawful handling where permitted and explicitly agreed

We do not guarantee recovery of items accidentally placed in junk piles once loading begins.

8) Reporting and enforcement

Report prohibited item issues through Support, including booking ID and details. Violations may result in:

booking cancellation or refusal of service
account restrictions, suspension, or termination
provider deactivation where applicable
denial of refunds where permitted by law
referral to law enforcement or regulators where appropriate

Fraudulent concealment of prohibited items may be treated as a serious safety violation.

9) Policy changes

We may update this policy at any time. Updates will be reflected by the “Last Updated” date above. Your continued use of the Platform after updates constitutes acceptance of the revised policy to the extent permitted by law.