Safety Requirements for On Site Conditions Policy
Last Updated: March 15, 2025
This Safety Requirements for On Site Conditions Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to all services arranged through our websites, mobile applications, and related services (the “Platform”), including Moves, Deliveries, Junk Removal, and Courier or delivery-type services (collectively, “Services”).
This policy sets minimum safety requirements for pickup locations, drop-off locations, and service sites. It exists to prevent injuries, property damage, and legal violations. It supplements our Acceptable Use Policy, Community Guidelines, Zero Tolerance Policy, Infestation and Biohazard Policy, Restricted and Prohibited Items Policy, and No Show and Inaccessible Job Policy.
1) Core rule
You must provide a safe, lawful work environment. Providers may refuse, pause, or stop service if site conditions are unsafe, unlawful, or materially different from what was disclosed.
If service cannot proceed due to conditions within your control, the booking may be treated as a No Show or Inaccessible Job and charges may apply under applicable policies.
2) Customer and business responsibilities
You are responsible for ensuring, before Provider Arrival and throughout the Service:
- safe access to the pickup and drop-off locations
- clear pathways and adequate workspace
- legal parking and loading access where needed
- working lights, safe stairs, and safe flooring
- removal or securing of hazards
- securing pets and animals
- compliance with building rules and local laws
- accurate disclosure of access constraints (stairs, elevators, long carry, narrow hallways)
Failure to meet these requirements may prevent completion and may result in fees or charges as described in other policies.
3) Minimum site safety requirements (checklist)
A) Access and egress
- entrances, hallways, and stairways must be clear and passable
- exits must not be blocked
- access codes, keys, elevator reservations, and security permissions must be available at the scheduled time
- building restrictions (COIs, moving reservations, loading dock rules) must be arranged in advance
- any known access issues must be disclosed before booking
B) Pathways and trip hazards
You must remove or secure:
- loose cords, rugs, clutter, and debris in work paths
- slippery materials, wet floors, or spill hazards
- unstable stacks, leaning furniture, or loose items that can fall
- sharp objects, broken glass, exposed nails, or construction debris
Providers may pause work until hazards are corrected.
C) Stairs, elevators, and structural safety
- stairs must be structurally sound, dry, and reasonably clear
- railings should be stable where present
- elevator access must be functional if required for the booking
- damaged steps, loose railings, or unstable floors must be disclosed
- providers may refuse unsafe stairs or areas
D) Lighting and weather
- the service area must have adequate lighting
- outdoor paths should be reasonably safe (no ice hazards, severe flooding, unsafe debris)
- in severe weather, services may be delayed or canceled under the Emergency and Disaster Response Policy
E) Pets and animals
You must:
- secure pets and animals away from the work zone (separate room, crate, leash, or controlled area)
- ensure animals do not interfere with lifting, carrying, loading, or driving paths
- disclose animals that are aggressive, reactive, or protective
Service animals are addressed in the Service Animal Policy.
F) Children and vulnerable persons
You should keep children and vulnerable persons away from active work areas due to heavy items, tools, and trip hazards. Providers may pause work if safety is compromised.
G) Weapons and threats
Weapons must not be displayed or used to intimidate. Threats, harassment, violence, and intimidation are prohibited. See Firearms and Weapons Policy and Zero Tolerance Policy.
Providers may stop and leave immediately if they feel unsafe.
H) Infestation, biohazards, and unsanitary conditions
You must not expose providers to:
- bed bugs, fleas, roaches, rodents, or other infestations
- used needles or sharps
- feces, urine-soaked items, blood or bodily fluids
- hazardous mold contamination
- severe unsanitary conditions that create health risk
See Infestation and Biohazard Policy.
I) Prohibited and hazardous items
You must not include prohibited items in the job, and you must disclose restricted items. See Restricted and Prohibited Items Policy.
J) Parking and loading conditions
You must provide:
- lawful parking and loading access
- safe loading zones where possible
- instructions for gates, docks, and elevator routes
If lawful access is not available, the job may be delayed, rescheduled, or treated as inaccessible.
4) Provider rights and safety stops
Providers may refuse, pause, or stop service if:
- conditions are unsafe or unlawful
- hazards are present and not corrected promptly
- unsafe behavior occurs (threats, harassment, intoxication)
- prohibited items or biohazards are present
- the job scope requires unsafe lifting or handling
Providers should document conditions where safe and lawful and notify Support.
5) Customer-caused delays and charges
If service is delayed due to unsafe conditions or site unpreparedness, you may be charged for:
- waiting time
- reserved labor time
- additional time required due to delays
- a no-show or inaccessible job close-out if the job cannot proceed
Charges and outcomes are governed by the Fee and Pricing Policy and No Show and Inaccessible Job Policy.
6) Reporting and emergencies
If there is immediate danger, contact local emergency services first.
Report safety issues through Support and include:
- booking ID
- time and location
- what occurred
- any supporting evidence where safe and lawful
False reporting is prohibited.
7) Enforcement
Violations of this policy may result in:
- service refusal or booking cancellation
- account restrictions, suspension, or termination
- provider deactivation where applicable
- denial of refunds where permitted by law
- referral to law enforcement where appropriate
8) Policy changes
We may update this policy at any time. Updates will be reflected by the “Last Updated” date above. Your continued use of the Platform after updates constitutes acceptance of the revised policy to the extent permitted by law.