Safety Standards and PPE Policy
Last Updated: March 15, 2025
This Safety Standards and PPE Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to Providers (including Movers, Haulers, and Couriers) who access or use Provider features through our websites, mobile applications, and related services (the “Platform”) and perform services arranged through the Platform (“Services”).
This policy sets minimum safety standards and personal protective equipment (“PPE”) expectations for Providers. It exists to reduce injuries, protect customers and Providers, support lawful compliance, and maintain Platform trust. This policy supplements the Safe Lifting and Moving Policy, Large Item and Heavy Lifting Policy (Provider Standard), Safety Requirements for On Site Conditions Policy, Incident Reporting Policy, Drug and Alcohol Policy, Restricted and Prohibited Items Policy, and Deactivation and Appeals Policy.
1) Core rule
Providers must operate safely and must not perform Services in a manner that creates unreasonable risk of injury, property damage, or legal violation. Providers must use appropriate PPE and safety equipment for the job and conditions.
Providers may refuse, pause, or stop service when safety standards cannot be met.
2) Minimum PPE expectations (baseline)
Providers must maintain and use PPE appropriate to the Services they perform. Minimum expectations include:
- Work gloves suitable for grip and protection
- Closed-toe footwear (preferably safety-toe or reinforced) with slip-resistant soles
- High-visibility apparel when working near traffic, loading zones, or low-visibility conditions
- Eye protection when dust, debris, glass, or sharp risks exist
- Back support / lifting belts where appropriate (not a substitute for safe lifting)
- Masks/respirators when dust, mold risk, fumes, or airborne irritants are present (as appropriate)
- Hearing protection when working in loud environments or using loud equipment (as appropriate)
PPE requirements may vary by jurisdiction and by specific job category.
3) Required safety equipment (operational gear)
Providers must maintain safety equipment appropriate for the role, which may include:
- dollies/hand trucks and furniture sliders
- lifting straps where appropriate
- moving blankets and stretch wrap (for protection)
- tie-down straps / load bars for cargo securement
- basic first-aid kit
- flashlight or headlamp for low-light conditions
- cones/markers (recommended) for visibility at loading zones
- vehicle safety equipment (reflectors, hazard triangles) where applicable
If appropriate equipment is not available for safe performance, Providers must not proceed.
4) Job site safety standards
Providers must:
- assess the work area for hazards upon arrival (trip hazards, unstable stacks, wet floors, unsafe stairs)
- maintain clear paths and keep exits unobstructed when practical
- control the work zone to prevent bystander exposure to heavy carries
- use spotters when visibility is limited (tight turns, stairs, ramps)
- comply with building rules and loading dock safety procedures
- follow all safe driving and parking practices
Providers must not:
- block fire exits or egress routes
- create unsafe stacks or overload dollies
- rush carries on stairs or ramps
5) Hazardous conditions and stop-work authority
Providers have authority and responsibility to stop work if conditions are unsafe or unlawful, including:
- infestation or biohazard conditions
- prohibited items or hazardous materials
- unsafe structural conditions, blocked egress, unstable floors, collapsed stairs
- active violence, threats, weapons intimidation
- severe weather or disaster conditions creating unsafe travel or access
- customer intoxication or hostile conduct creating safety risk
If a stop-work occurs:
- move to a safe location
- notify the customer when safe
- contact Support promptly
- document the condition where safe and lawful
6) Biohazards, sanitation, and exposure prevention
Providers must not handle:
- needles/sharps, medical waste, bodily fluids, feces/urine-soaked items, or contaminated materials
If exposure risk is present, Providers must stop service and follow the Infestation and Biohazard Policy and Incident Reporting Policy.
Providers should use disposable gloves and appropriate masks when dealing with dust and debris, but PPE does not permit handling of prohibited biohazard materials.
7) Vehicle and road safety
Vehicle-based Providers must:
- maintain vehicles in safe operating condition (tires, brakes, lights)
- comply with traffic laws and safe driving standards
- secure loads properly to prevent shifting
- avoid driving while fatigued or impaired
- use hazard lights and safety markers when stopped in loading zones where appropriate and lawful
Providers must not:
- overload vehicles beyond safe or legal limits
- transport prohibited items
- operate with unsafe trailers or unsecured loads
8) Required training and compliance
Providers may be required to complete safety training, including:
- safe lifting and moving training
- load securement basics
- incident reporting procedures
- prohibited items awareness
- hazard recognition
Failure to complete required training may result in restricted access or deactivation.
9) Reporting injuries and safety incidents
Providers must report:
- injuries (even minor where required)
- near-misses
- hazardous exposures
- serious customer safety issues
Report promptly under the Incident Reporting Policy. Seek emergency services when needed.
10) Enforcement
Violations may result in:
- required retraining
- job-type restrictions (weight limits, stair restrictions)
- temporary suspension
- permanent deactivation under Deactivation and Appeals Policy
Severe or repeated safety violations may result in immediate deactivation.
11) Policy changes
We may update this policy at any time. Updates will be reflected by the “Last Updated” date above. Continued use of Provider features after updates constitutes acceptance of the revised policy to the extent permitted by law.
