Terms of Use

Last Updated: March 15, 2025 These Terms of Use (“Terms”) are a legally binding agreement between you and Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”). These Terms govern your access to and use of our websites, mobile applications, and related services (collectively, the “Platform”), including any services arranged through the Platform such as moving, delivery/courier services, and junk removal/hauling (collectively, the “Services”). By accessing or using the Platform, creating an account, booking Services, submitting content, or otherwise interacting with the Platform, you agree to these Terms and all policies incorporated by reference. If you do not agree, do not use the Platform. Important: These Terms include limitations of liability, disclaimers, and dispute resolution provisions. Please read carefully. If you are using the Platform on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.

1) Definitions

Platform: Muvr websites, apps, and related services, including Support channels and tools.
Services: Services arranged through the Platform, including Moves, Deliveries, and Junk Removal.
User: Any person or entity that accesses or uses the Platform.
Customer: A User who requests or pays for Services.
Provider: Independent service provider who accepts and performs Services through the Platform.
Content: Text, photos, videos, messages, reviews, documents, and other materials submitted through the Platform.
Booking: A request for Services submitted through the Platform.
Service Level: The selected service level or option shown at booking (e.g., Doorstep, Room of Choice, White Glove; or curbside vs in-home for junk removal).

2) Muvr’s role; marketplace; no direct service provision

Muvr is a technology marketplace that connects Customers with independent Providers. Muvr does not directly perform moving, hauling, or delivery services unless explicitly stated in writing for a specific program. Providers are independent contractors and not employees, agents, or representatives of Muvr. Muvr does not control the manner or means by which Providers perform Services, except for Platform rules, safety requirements, and policy compliance.

3) Eligibility and account registration

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Platform. You agree to:

provide accurate and complete information
maintain your account security
promptly update account information
not impersonate anyone or misrepresent your identity

Muvr may require identity verification for certain features. We may suspend or terminate accounts for violations, fraud, or risk.

4) Policies incorporated by reference

The following policies (among others we publish) are incorporated into these Terms and form part of the agreement. Not all policies apply to all users; applicability depends on your role and use: Platform and user policies

Privacy Policy
Cookie Policy
Electronic Communications Consent Policy
Acceptable Use Policy
Community Guidelines
Anti Discrimination Policy
Anti Fraud Policy
Zero Tolerance Policy
Copyright and IP Policy
User Generated Content Terms
Security Disclosure Policy
Law Enforcement and Data Requests Policy
Accessibility Statement

Customer and service policies

Fee and Pricing Policy
Promotions, Credits, and Gift Card Terms
Cancellation Policy
Refund Policy
No Show and Inaccessible Job Policy
Delivery Proof and Acceptance Policy
Delivery Chain of Custody Policy
Failed Delivery and Returns Policy
Delivery Restricted Items Policy
Overweight and Large Item Policy
One-Provider Option Policy
Large Item and Heavy Lifting Policy (Customer-facing where applicable)
High-Value & Specialty Item Transport Policy
Damage Protection and Liability Policy
Claims Process and Evidence Standards
Complaint and Dispute Intake Policy
Safety Requirements for On Site Conditions Policy
Moves Service Policy and related move policies
Deliveries Service Policy and related delivery policies
Junk Removal Service Policy and related junk policies

Provider and business programs

Provider Platform Agreement (for Providers)
Business Terms of Service (for Business Customers)
Merchant Terms (for Merchants)
API and Integrations Terms (for developers/integrations)

Where a policy conflicts with these Terms, the stricter safety/compliance requirement applies, and applicable law controls where required.

5) Booking Services; service levels; scope and changes

A) Booking and scope

When you book Services, you agree to:

provide accurate addresses, item details, and access instructions
select the correct service level and options
comply with prohibited/restricted item rules
ensure safe site conditions and lawful access

Booking scope is defined by what you submit and what is shown at checkout and in the booking confirmation.

B) Scope changes

If the actual job differs materially from what was booked (e.g., extra items, stairs, long carry, heavier items), additional fees, more Providers, service-level changes, or rescheduling may be required. Providers may refuse unsafe or unlawful requests and may stop work under safety policies.

6) Pricing, fees, and payments

Pricing is shown at checkout or disclosed through the Platform and may include base charges, time, distance, labor, service level, disposal fees, tolls, parking, and add-ons. You authorize Muvr (and its payment processors) to charge your payment method for:

booking charges and authorized adjustments
tips (if you choose)
fees due to cancellations, no-shows, inaccessible jobs, returns, waiting time, and scope changes
damage-related charges where applicable under policies and permitted by law

We may place authorization holds or require deposits.

7) Cancellations, no-shows, and inaccessible jobs

Cancellations and related fees are governed by the Cancellation Policy. Customer no-shows and inaccessible jobs are governed by the No Show and Inaccessible Job Policy. Providers may close out jobs when work cannot proceed due to customer-controlled conditions, unsafe sites, or prohibited items.

8) Tips and gratuities

Tips are optional and governed by the Tips and Gratuities Policy. Tips may be processed through the Platform and paid to Providers as shown. Tips are not refunds and are generally non-refundable except where required by law or where Muvr determines a verified platform error occurred.

9) Prohibited items; safety; on-site conditions

You may not use the Platform to transport, move, remove, or dispose of prohibited items. Prohibited and restricted items are governed by applicable policies. You must maintain safe on-site conditions (clear paths, secured pets, safe access). Providers may stop work if conditions are unsafe or unlawful.

10) Content; reviews; user-generated materials

If you submit Content, you represent you have rights to do so and it does not violate law or third-party rights. You grant Muvr a non-exclusive, worldwide, royalty-free license to host, store, reproduce, modify (for formatting), display, and use Content for:

operating the Platform
fraud prevention and safety
customer support, disputes, and claims
compliance and legal obligations
improving services (including aggregated or de-identified use where appropriate)

You may not submit Content that is unlawful, harassing, discriminatory, infringing, or deceptive.

11) Communications and consent

By using the Platform, you consent to receive communications (email, SMS, push notifications, calls) as described in the Electronic Communications Consent Policy. You are responsible for maintaining accurate contact information and for managing notification preferences where available.

12) Third-party services and links

The Platform may integrate with third-party services. We are not responsible for third-party services, content, or policies. Your use of third-party services is subject to their terms.

13) Intellectual property

Muvr owns or licenses the Platform, trademarks, and content (excluding user content). You may not copy, modify, distribute, reverse engineer, or exploit the Platform except as permitted by law and our policies. Muvr trademarks may not be used without written permission, except as allowed under Partner Marketing Guidelines.

14) Privacy

Our Privacy Policy explains how we collect, use, and share personal data. You agree to the Privacy Policy by using the Platform. For business programs, a DPA may apply.

15) Disclaimers

To the fullest extent permitted by law:

the Platform and Services are provided “as is” and “as available”
Muvr does not guarantee Provider availability, completion times, or outcomes
Muvr does not guarantee that items will not be damaged or that disputes will be resolved in your favor
delays may occur due to traffic, weather, or factors outside our control

Some jurisdictions do not allow certain disclaimers; in those jurisdictions, disclaimers apply to the maximum extent permitted by law.

16) Limitation of liability

To the fullest extent permitted by law:

Muvr is not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, business interruption, or reputational harm)
Muvr’s total liability arising out of or relating to the Platform or Services will not exceed the greater of: (a) the amount you paid to Muvr for the specific Booking giving rise to the claim, or (b) $100

Nothing in these Terms limits liability that cannot be limited under applicable law.

17) Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Muvr and its affiliates from claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

your breach of these Terms or policies
your misuse of the Platform
your violation of law
prohibited items you tender
your Content or your interactions with other users

This does not apply to the extent caused solely by Muvr’s willful misconduct.

18) Suspension and termination

We may suspend or terminate your access to the Platform at any time for:

policy violations
fraud or risk concerns
safety threats
repeated disputes or abuse
legal compliance requirements

You may stop using the Platform at any time. Termination does not eliminate obligations incurred prior to termination.

19) Dispute resolution; arbitration; governing law

Dispute resolution and arbitration procedures may be specified in a separate arbitration agreement or in specific program terms. If not otherwise specified, disputes will be governed by Delaware law and resolved through binding arbitration in Wilmington, Delaware administered by AAA, to the fullest extent permitted by law. Nothing prevents either party from seeking injunctive relief for intellectual property misuse, fraud, or security issues. Some jurisdictions allow you to opt out of arbitration or require certain notices; where required, Muvr will comply.

20) Changes to these Terms

We may update these Terms at any time. Updates will be reflected by the “Last Updated” date above. Continued use of the Platform after updates constitutes acceptance of the revised Terms to the extent permitted by law.

21) Contact

For Support, visit the Help Center or contact methods listed on our website or in the Platform.