Worksite Safety Stop Policy

Worksite Safety Stop Policy

Last Updated: March 15, 2025 This Worksite Safety Stop Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to Providers (including Movers, Haulers, and Couriers) who access or use Provider features through our websites, mobile applications, and related services (the “Platform”) and perform services arranged through the Platform (“Services”). This policy defines when Providers must pause, refuse, or stop work due to safety, legality, or compliance risk (“Safety Stop”), and the required steps for documentation and escalation. It exists to protect customers, Providers, the public, and property. This policy supplements the Safety Standards and PPE Policy, Safe Lifting and Moving Policy, Safety Requirements for On Site Conditions Policy, Incident Reporting Policy, Zero Tolerance Policy, Firearms and Weapons Policy, Infestation and Biohazard Policy, Restricted and Prohibited Items Policy, Large Item and Heavy Lifting Policy (Provider Standard), and Deactivation and Appeals Policy.

1) Core rule

Providers have both the authority and obligation to initiate a Safety Stop when continuing work would create an unreasonable risk of injury, property damage, or legal violation. Providers must not proceed under customer pressure when a Safety Stop is warranted. A Safety Stop may be temporary (pause) or final (stop and leave), depending on risk.

2) What is a “Safety Stop”

A Safety Stop means the Provider pauses or stops service because:
  • conditions are unsafe, unsanitary, or hazardous
  • compliance with law or policy cannot be maintained
  • there is a credible threat to safety or security
  • the job cannot be completed safely with available staffing/equipment
  • prohibited or restricted items/hazards are present
Safety Stops apply to pickup locations, drop-off locations, intermediate stops, loading zones, and travel conditions when relevant.

3) Required Safety Stop triggers (non-exhaustive)

Providers must initiate a Safety Stop when any of the following occur:

A) Immediate threats or violence

  • assault, threats, intimidation, stalking, harassment
  • weapons displayed or used to intimidate
  • hostile or escalating behavior that creates risk

B) Impairment

  • suspected intoxication or impairment of any Provider
  • customer or on-site person impairment creating unsafe conditions

C) Biohazards and infestations

  • bed bugs, fleas, roaches, rodents, lice, or other infestation risk
  • used needles, sharps, bodily fluids, feces/urine contamination
  • severe unsanitary or hoarding conditions creating health/safety risk
  • hazardous mold conditions requiring regulated remediation

D) Prohibited items and hazardous materials

  • firearms/ammunition present for transport or disposal
  • explosives, illegal drugs, or other prohibited items
  • fuels, chemicals, unknown liquids, leaking containers
  • regulated waste or unlawful disposal requests

E) Unsafe site conditions

  • unstable flooring, structural hazards, unsafe stairs/railings
  • blocked egress routes
  • unsafe lighting, severe trip hazards that cannot be promptly corrected
  • animals not secured creating bite/attack risk
  • severe weather/disaster conditions making work unsafe

F) Unsafe lifting or staffing mismatch

  • heavy/oversized items cannot be moved safely with available crew/equipment
  • stairs/steps or obstacles materially increase risk beyond safe limits
  • forced movement demanded by customer

G) Illegal or noncompliant requests

  • unlawful dumping or disposal
  • transport of prohibited items
  • pressure to violate building rules, safety rules, or traffic laws

4) Safety Stop levels and required actions

Level 1: Pause and correct (correctable hazards)

Use when the hazard can be promptly corrected without exposing anyone to unacceptable risk. Providers must:
  • pause work
  • explain the specific safety issue and what is required to continue
  • request the customer correct the issue (clear path, secure pets, provide access)
  • document the condition in Platform notes and, where safe and lawful, photos
  • resume only after the condition is corrected and safe

Level 2: Stop and escalate (non-immediate but unresolved risk)

Use when the hazard cannot be corrected promptly, or repeated safety issues occur. Providers must:
  • stop work
  • move to a safe location
  • contact Support promptly for guidance
  • document conditions and communications
  • do not continue until Support confirms safe path forward

Level 3: Stop and leave immediately (immediate danger)

Use when there is immediate danger or credible threat. Providers must:
  • leave immediately to a safe location
  • contact emergency services if needed
  • contact Support as soon as safe
  • document what occurred when safe and lawful
Providers must not re-enter an unsafe environment.

5) Documentation requirements (required)

When a Safety Stop occurs, Providers must document:
  • booking ID and location
  • what happened and why the stop occurred
  • whether hazards were correctable or not
  • steps taken (pause, warnings, escalation)
  • photos/video only where safe and lawful
  • any messages or communications relevant to the event
  • any witness information (building staff) where available
Falsifying safety stop documentation is a serious violation.

6) Customer pressure and forced movement

Providers must not proceed when unsafe, even if the customer insists, offers extra payment, or threatens a bad review. Forced movement through tight spaces or unsafe lifting is prohibited. If a customer pressures forced movement:
  • refuse and document
  • escalate to Support if needed
  • treat as a safety stop if risk remains

7) Service outcomes, cancellations, and charges

Safety Stops may result in:
  • scope change and rescheduling
  • partial completion
  • cancellation or close-out
If the job cannot proceed due to customer-controlled conditions, the booking may be treated under No Show and Inaccessible Job Policy and may result in charges consistent with Fee and Pricing Policy. If Muvr determines the Safety Stop was due to provider misconduct or poor preparation, provider enforcement may apply.

8) Non-retaliation and reporting

Retaliation against any person for initiating a Safety Stop or reporting safety issues is prohibited. Providers must report serious incidents under Incident Reporting Policy. If there is immediate danger, contact emergency services first. False reporting is prohibited.

9) Enforcement

Violations may result in:
  • required retraining
  • job-type restrictions
  • suspension
  • permanent deactivation
Failure to initiate a Safety Stop when required, or proceeding in unsafe conditions, may result in immediate enforcement.

10) Policy changes

We may update this policy at any time. Updates will be reflected by the “Last Updated” date above. Continued use of Provider features after updates constitutes acceptance of the revised policy to the extent permitted by law.
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