Zero Tolerance Policy

Last Updated: March 15, 2025

This Zero Tolerance Policy is published by Muvr Technologies, Inc. and its affiliates (“Muvr,” “we,” “us,” or “our”) and applies to your use of our websites, mobile applications, and related services (the “Platform”) and to any services arranged through the Platform.

We maintain a zero tolerance standard for serious safety, integrity, and trust violations. Certain conduct creates unacceptable risk and may result in immediate enforcement action, including account suspension or termination, provider deactivation, booking cancellation, and referral to law enforcement where appropriate.

This policy supplements our Acceptable Use Policy, Community Guidelines, Anti Discrimination Policy, Anti Fraud Policy, and other service specific policies.

1) Core principle

Everyone has a right to feel safe and respected. You may not engage in conduct that threatens safety, involves serious misconduct, or undermines trust in a way that creates a high risk of harm.

2) Zero tolerance violations

The following conduct is prohibited and is generally subject to immediate enforcement action. Examples are illustrative, not exhaustive.

A) Violence, threats, and intimidation

• Physical violence, attempted violence, or credible threats of violence
• Brandishing weapons to intimidate, or using a weapon in a threatening manner
• Threats to harm a person, property, pets, or a user’s livelihood
• Extortion, blackmail, or coercion (including threats of reviews, complaints, or legal action to force payment, refunds, tips, or off Platform arrangements)
• Stalking or stalking like behavior, including unwanted pursuit at a location

B) Sexual misconduct and exploitation

• Sexual assault, attempted sexual assault, or sexual contact without consent
• Sexual harassment, unwanted sexual advances, or sexually explicit comments directed at someone
• Sexual exploitation of any kind, including any conduct involving minors
• Recording or photographing someone in private spaces without consent, including bathrooms, bedrooms, or changing areas

C) Harassment, hate, and discrimination

• Hate speech, slurs, demeaning conduct, or threats targeting protected characteristics
• Discriminatory refusal of service or discriminatory cancellation
• Harassing conduct that creates a hostile environment, including repeated abusive messaging
• Retaliation against someone for reporting a safety issue or discrimination

D) Fraud, theft, and serious dishonesty

• Theft or attempted theft of items, packages, or property
• Possession, transport, or handling of stolen property in connection with services
• Payment fraud, chargeback fraud, or use of unauthorized payment methods
• Identity fraud, impersonation, account takeover attempts, or selling or transferring accounts
• Falsifying proof of delivery, signatures, completion photos, disposal receipts, or verification documents
• Submitting materially false claims, including staged or falsified damage claims

E) Weapons, illegal items, and dangerous materials

• Use of the Platform to facilitate illegal activity
• Attempting to transport, deliver, move, remove, or dispose of illegal or prohibited items
• Explosives, ammunition, illegal firearms activity, or other prohibited weapons activity
• Hazardous materials or regulated waste handled unlawfully or without required precautions
• Biohazardous waste handling in violation of law or policy

This section is in addition to more detailed restrictions in service specific policies.

F) Severe safety violations

• Operating a vehicle in a reckless manner during service coordination or fulfillment
• Working under the influence of alcohol or drugs while performing services
• Encouraging or forcing unsafe lifting, unsafe driving, or unsafe disposal practices
• Refusing to stop unsafe work after being instructed to do so
• Allowing unauthorized persons to perform a job under your account in a way that creates safety or trust risk

G) Severe privacy violations

• Doxxing or sharing another person’s private information without lawful basis
• Unauthorized access to user accounts or user data
• Using hidden cameras or recording devices, or recording in private areas without consent
• Misusing user data for stalking, harassment, identity theft, or off Platform solicitation

3) Immediate safety steps

If you are in immediate danger or an emergency situation, contact local emergency services first.

If an incident occurs during a service:

• Get to a safe location
• Do not escalate conflict
• If safe and lawful, preserve relevant evidence (messages, photos, booking details)
• Report the incident through Support as soon as practicable

4) Reporting and cooperation

Users should report Zero Tolerance incidents promptly through Support, including:

• booking ID (if applicable)
• time and location
• individuals involved and account identifiers
• description of what occurred
• any supporting evidence

False reports are prohibited and may result in enforcement action.

You agree to cooperate with reasonable investigations. You must not retaliate, intimidate, or attempt to influence witnesses.

5) Enforcement actions

If we suspect or determine a Zero Tolerance violation, we may take actions including:

• immediate cancellation of bookings
• immediate suspension or termination of customer or business accounts
• immediate provider deactivation (temporary or permanent)
• removal of content, reviews, or messages
• restrictions on messaging or Platform features
• holds, reversals, or adjustments of payouts or credits as permitted by applicable agreements and law
• referral to law enforcement, regulators, insurers, or other third parties as appropriate
• preservation of records and cooperation with investigations consistent with applicable law

We may take action based on credible reports, evidence, or safety signals, including during an investigation. We are not required to provide advance notice where safety or fraud risk exists.

6) No guarantee of continued access

Use of the Platform is a privilege, not a right. We may restrict access to protect users, the Platform, and the public, consistent with applicable law and any controlling agreements.

7) Appeals

If enforcement action affects you and you believe it was taken in error, you may contact Support to request review. For providers, additional procedures may apply under the Deactivation and Appeals Policy or provider agreements.

We may request additional information. We may decline to share certain details to protect privacy, safety, legal compliance, and the integrity of investigations.

8) Relationship to other policies

This policy is in addition to and does not replace other policies, including the Acceptable Use Policy, Anti Fraud Policy, Anti Discrimination Policy, and service specific safety rules. In the event of a conflict, the stricter standard may apply, subject to applicable law and any controlling written agreement.

9) Updates

We may update this policy from time to time. Updates will be reflected by the “Last Updated” date above.