Zero-Tolerance Policy

Last Updated: 03/15/2025

1. Overview

Muvr Technologies, Inc. (“Muvr”) is committed to ensuring a safe, respectful, and professional environment for all users, including customers, service providers (Movers, Haulers, Couriers), and employees. This Zero-Tolerance Policy establishes strict guidelines for behavior on the Muvr platform and outlines actions that will result in immediate account suspension or termination.

Muvr has a zero-tolerance policy toward violence, harassment, discrimination, substance abuse, and other forms of misconduct. Any violations will be investigated, and appropriate action—including permanent removal from the platform—will be taken at Muvr’s sole discretion.

By using the Muvr platform, you agree to abide by this policy and acknowledge that violations may lead to immediate loss of access to the platform.

2. Prohibited Conduct Under This Policy

The following behaviors are strictly prohibited while using the Muvr platform. Any violation of these rules will result in immediate suspension or permanent account deactivation.

2.1. Violence and Threatening Behavior

Muvr does not tolerate violence, threats, or aggressive behavior of any kind. Prohibited conduct includes but is not limited to:

Physical assault or battery (pushing, hitting, slapping, grabbing, choking, or any form of physical attack).
Threats or intimidation, including verbal or written threats of harm.
Brandishing weapons or any items used to intimidate or cause harm.
Intentional damage to property, including vehicles, furniture, or packages.

2.2. Harassment and Inappropriate Conduct

Muvr strictly prohibits any form of harassment, including verbal, physical, or digital misconduct. Examples include:

Unwanted physical contact, such as touching, groping, or sexual advances.
Verbal abuse, including yelling, insults, slurs, or offensive language.
Sexual harassment, including inappropriate comments, advances, or suggestive remarks.
Stalking or invasive behavior, such as excessive messaging or following someone beyond the scope of the service.

2.3. Discrimination and Hate Speech

Muvr is committed to diversity, inclusion, and respect. Discrimination of any kind is strictly prohibited, including but not limited to:

Refusing service or treating someone unfairly based on race, ethnicity, national origin, religion, disability, gender, sexual orientation, age, or any other protected characteristic.
Using hate speech, including racial slurs, derogatory remarks, or offensive symbols.
Making prejudiced assumptions about a customer or service provider.

2.4. Drug and Alcohol Use

Muvr enforces a strict no-drug and no-alcohol policy while using the platform.

Service providers must not be under the influence of alcohol, illegal drugs, or impairing prescription medications while performing services.
Use or possession of drugs or alcohol while completing a service is strictly prohibited.
Suspicion of impairment will result in immediate investigation and potential deactivation.

2.5. Fraudulent or Criminal Activity

Muvr prohibits all forms of fraud, deception, or criminal activity on the platform. This includes but is not limited to:

Providing false information during sign-up, including fake documents or credentials.
Tampering with payments, such as overcharging customers, requesting unauthorized payments, or manipulating trip fares.
Engaging in theft, including stealing from customers, providers, or Muvr.
Attempting to commit fraud, such as creating fake accounts, submitting false claims, or attempting identity theft.

2.6. Unsafe Driving or Transport Practices (Applicable to Movers, Haulers, and Couriers)

All service providers must follow local traffic laws and safe transportation practices while completing Muvr jobs. Violations include:

Reckless driving, including speeding, aggressive maneuvers, or running red lights.
Distracted driving, such as texting while driving.
Failure to secure loads, leading to unsafe transport conditions.
Operating a vehicle in unsafe condition, such as having faulty brakes or tires.

2.7. Solicitation and Platform Misuse

Muvr prohibits unauthorized solicitation and improper use of the platform, including:

Offering or accepting jobs outside the platform to avoid Muvr fees.
Soliciting tips or additional payment beyond what is processed through Muvr.
Spamming or excessive contact with customers or providers for personal or business gain.

3. Reporting Violations

Muvr encourages all users to report violations of this policy immediately. Reports can be submitted through:

The Muvr app (Report a Safety Issue feature).
Muvr Customer Support via the website or email.
Local law enforcement for immediate threats or criminal behavior.

Muvr investigates all reports seriously and will take appropriate action based on the findings.

4. Consequences of Policy Violations

Violations of this Zero-Tolerance Policy may result in:

Immediate suspension or permanent account deactivation without prior warning.
Legal action if the violation involves criminal activity or significant damages.
Involvement of law enforcement for severe offenses.

All enforcement actions are determined at Muvr’s sole discretion and are final.

5. Appeals Process

Users who believe their account was wrongfully deactivated due to a Zero-Tolerance Policy violation may submit an appeal request.

Appeals must be submitted within 7 days of deactivation.
Users must provide any relevant evidence or explanations supporting their appeal.
Muvr will conduct a case review, but decisions on appeals are final and non-negotiable.

6. Additional Provisions

Policy Updates – Muvr reserves the right to modify this Zero-Tolerance Policy at any time.
No Waiver – Failure to enforce any part of this policy does not waive Muvr’s rights.
Governing Law – This policy is governed by the laws of the State of Delaware.